Re: [rt-users] CommandByMail Custom Fields not updated
Hi, Any news about this? Is there something else you need besides the logs? Waiting for your answer. Thanks, Osnat. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Osnat Shapira Sent: Thursday, November 18, 2010 6:49 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] CommandByMail Custom Fields not updated Hi Kevin, These are the logs I'm getting. It includes an example where I used a different syntax and it displays the errors (And I also get an email back with the problem). But with the syntax I wrote before I get no error: [Thu Nov 18 08:06:35 2010] [info]: rt-3.8.2-1922-1290067595-955.48-...@panayainc.com #48/335 - Scrip 3 On Create Autoreply To Requestors (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301) [Thu Nov 18 08:06:35 2010] [info]: rt-3.8.2-1922-1290067595-955.48-...@panayainc.com sent To: osnat.shap...@panayainc.com (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:332) [Thu Nov 18 08:06:35 2010] [info]: rt-3.8.2-1922-1290067595-1204.48-...@panayainc.com #48/335 - Scrip 4 On Create Notify AdminCcs (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301) [Thu Nov 18 08:06:35 2010] [info]: rt-3.8.2-1922-1290067595-1204.48-...@panayainc.com No recipients found. Not sending. (/usr/lib/perl5/vendor_perl/5.10.0/RT/Interface/Email.pm:338) [Thu Nov 18 08:06:35 2010] [info]: Ticket 48 created in queue 'Operations' by osnat.shapira (/usr/lib/perl5/vendor_perl/5.10.0/RT/Ticket_Overlay.pm:659) [Thu Nov 18 08:07:29 2010] [warning]: Use of uninitialized value $1 in concatenation (.) or string at /usr/local/lib/rt3/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm line 20 6. (/usr/local/lib/rt3/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:206) [Thu Nov 18 08:07:29 2010] [warning]: Use of uninitialized value $2 in concatenation (.) or string at /usr/local/lib/rt3/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm line 20 6. (/usr/local/lib/rt3/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:206) [Thu Nov 18 08:07:30 2010] [info]: rt-3.8.2-26822-1290067650-253.49-...@panayainc.com #49/341 - Scrip 3 On Create Autoreply To Requestors (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301) [Thu Nov 18 08:07:30 2010] [info]: rt-3.8.2-26822-1290067650-253.49-...@panayainc.com sent To: osnat.shap...@panayainc.com (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:332) [Thu Nov 18 08:07:30 2010] [info]: rt-3.8.2-26822-1290067650-778.49-...@panayainc.com #49/341 - Scrip 4 On Create Notify AdminCcs (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301) [Thu Nov 18 08:07:30 2010] [info]: rt-3.8.2-26822-1290067650-778.49-...@panayainc.com No recipients found. Not sending. (/usr/lib/perl5/vendor_perl/5.10.0/RT/Interface/Email.pm:338) [Thu Nov 18 08:07:30 2010] [info]: Ticket 49 created in queue 'Operations' by osnat.shapira (/usr/lib/perl5/vendor_perl/5.10.0/RT/Ticket_Overlay.pm:659) [Thu Nov 18 08:08:45 2010] [info]: rt-3.8.2-20382-1290067725-1295.50-...@panayainc.com #50/347 - Scrip 3 On Create Autoreply To Requestors (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301) [Thu Nov 18 08:08:46 2010] [info]: rt-3.8.2-20382-1290067725-1295.50-...@panayainc.com sent To: osnat.shap...@panayainc.com (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:332) [Thu Nov 18 08:08:46 2010] [info]: rt-3.8.2-20382-1290067725-1898.50-...@panayainc.com #50/347 - Scrip 4 On Create Notify AdminCcs (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301) [Thu Nov 18 08:08:46 2010] [info]: rt-3.8.2-20382-1290067725-1898.50-...@panayainc.com No recipients found. Not sending. (/usr/lib/perl5/vendor_perl/5.10.0/RT/Interface/Email.pm:338) [Thu Nov 18 08:08:46 2010] [info]: Ticket 50 created in queue 'Operations' by osnat.shapira (/usr/lib/perl5/vendor_perl/5.10.0/RT/Ticket_Overlay.pm:659) [Thu Nov 18 08:12:31 2010] [info]: rt-3.8.2-1924-1290067951-234.51-...@panayainc.com #51/353 - Scrip 3 On Create Autoreply To Requestors (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301) [Thu Nov 18 08:12:31 2010] [info]: rt-3.8.2-1924-1290067951-234.51-...@panayainc.com sent To: osnat.shap...@panayainc.com (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:332) [Thu Nov 18 08:12:31 2010] [info]: rt-3.8.2-1924-1290067951-929.51-...@panayainc.com #51/353 - Scrip 4 On Create Notify AdminCcs (/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301) [Thu Nov 18 08:12:31 2010] [info]: rt-3.8.2-1924-1290067951-929.51-...@panayainc.com No recipients found. Not sending. (/usr/lib/perl5/vendor_perl/5.10.0/RT/Interface/Email.pm:338) [Thu Nov 18 08:12:31 2010] [info]: Ticket 51 created in queue 'Operations' by osnat.shapira (/usr/lib/perl5/vendor_perl/5.10.0/RT/Ticket_Overlay.pm:659) [Thu Nov
Re: [rt-users] CommandByMail Custom Fields not updated
(/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:332)
[Thu Nov 18 16:45:00 2010] [info]:
rt-3.8.2-1926-1290098700-1039.57-...@panayainc.com #57/389 - Scrip 4 On
Create Notify AdminCcs
(/usr/lib/perl5/vendor_perl/5.10.0/RT/Action/SendEmail.pm:301)
[Thu Nov 18 16:45:00 2010] [info]:
rt-3.8.2-1926-1290098700-1039.57-...@panayainc.com No recipients found. Not
sending. (/usr/lib/perl5/vendor_perl/5.10.0/RT/Interface/Email.pm:338)
[Thu Nov 18 16:45:00 2010] [info]: Ticket 57 created in queue 'Operations' by
osnat.shapira (/usr/lib/perl5/vendor_perl/5.10.0/RT/Ticket_Overlay.pm:659)
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Thursday, November 18, 2010 5:51 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] CommandByMail Custom Fields not updated
On Thu, Nov 18, 2010 at 12:42:43AM -0800, Osnat Shapira wrote:
Hi,
I'm using the CommandByMail extension.
My Content looks as follows:
Priority: 1
CustomField.{Number-Test}: 1
Comment Test
The Priority is updated (and any other non-custom field I'm adding).
The CustomField is not updated with the value.
I'm not getting any error back.
I'm working with version 0.08 of the extension.
There is no 0.08, there is a 0.08_01
I gave the custom field all the possible permissions (to Everyone).
Is there something missing in what I'm doing?
I tried different formats but nothing is working.
What do your logs say when you put them in debug mode
-kevin
