Hi, folks. Can anyone give me a steer on this issue: I'm using the query
builder to create a search, Requester Email contains PRB123. When I try
to search on it, I'm getting the error message "Unknown field:
Requestor.EmailAddress". This happens when I try to search onother
Requester attributes als
The code in the Wiki article does work. The things I tried still won't
work.
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Sent: Wednesday, January 30, 2008 1:20 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Seeing approvals
On Tue, Jan 29, 2008 at 02:55:35PM -0800, Roger Mastrude wrote:
> On 2/8/2006 Jesse answered a question thus:
>
>
>
> Q: I've been starting to get
On 2/8/2006 Jesse answered a question thus:
Q: I've been starting to get to grips with the Approval functionality
(RT
3.4.2) and I'm wondering what determines who is allowed to approve
tickets
and who can see approvals on the Approvals screen.
A: Out of the box, that's the owner. It shoul
If this list is moderated, you suppress this and the earlier post.
During my annual review with my manager today, I realized a typo in the
template and fixed it.
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Community help:
Hi. I've been beating my head against the wall trying to get RT
approvals working so we can use it for change management. I'm getting
this error message in file "warn":
Jan 11 11:40:33 isdws76250 RT: Use of uninitialized value in hash
element at /opt/rt3/lib/RT/Action/CreateTickets.pm line 863
I've added two queues to RT. They are shown as active. The problem is
that they don't appear in the dropdown lists of queue names for ticket
creation on the home page. They do appear in the dropdown list of queue
names shown in the ticket basic information panel; I can change a ticket
to these queu
Hi! I'd like a copy of your improved package too.
I tried to introduce the fix you mentioned in your post dated July 18,
2006. My copy of index.html doesn't have the end of table around line
146. It's around line 83, and there is a between and .
We're experiencing the statistics bug I reporte
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Since upgrading from RT 3.5 to 3.6.3 I've been having problems with some
of the Statistics reports.
The major problem is that two of the reports don't appear when invoked.
The chart box is blank. The reports are "Tickets by status per day",
"Time to Resolve tickets by Queue".
A minor prob
I'm running Makefile.pm to
install RTFM 2.1.40, and getting an error message:
"Cannot find the
location of RT.pm that defines $RT::LocalPath in: inc
/usr/lib/perl5/5.8.7/i586-linux-thread-multi /usr/lib/perl5/5.8.7
/usr/lib/perl5/site_perl/5.8.7/i586-linux-thread-multi
/usr/lib/perl5/
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