[rt-users] Query builder error

2008-03-17 Thread Roger Mastrude
Hi, folks. Can anyone give me a steer on this issue: I'm using the query builder to create a search, Requester Email contains PRB123. When I try to search on it, I'm getting the error message Unknown field: Requestor.EmailAddress. This happens when I try to search onother Requester attributes

[rt-users] Seeing Approvals -- My mistake

2008-01-31 Thread Roger Mastrude
The code in the Wiki article does work. The things I tried still won't work. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's

[rt-users] FW: Seeing approvals

2008-01-31 Thread Roger Mastrude
, January 30, 2008 1:20 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Seeing approvals On Tue, Jan 29, 2008 at 02:55:35PM -0800, Roger Mastrude wrote: On 2/8/2006 Jesse answered a question thus: Q: I've been starting to get to grips with the Approval functionality (RT

[rt-users] RT Approvals

2008-01-11 Thread Roger Mastrude
Hi. I've been beating my head against the wall trying to get RT approvals working so we can use it for change management. I'm getting this error message in file warn: Jan 11 11:40:33 isdws76250 RT: Use of uninitialized value in hash element at /opt/rt3/lib/RT/Action/CreateTickets.pm line 863.

[rt-users] That's a big never mind on my post earlier today (12:41 pst) title RT Approvals

2008-01-11 Thread Roger Mastrude
If this list is moderated, you suppress this and the earlier post. During my annual review with my manager today, I realized a typo in the template and fixed it. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help:

[rt-users] Dropdown lists of queue names

2007-10-31 Thread Roger Mastrude
I've added two queues to RT. They are shown as active. The problem is that they don't appear in the dropdown lists of queue names for ticket creation on the home page. They do appear in the dropdown list of queue names shown in the ticket basic information panel; I can change a ticket to these

[rt-users] RTx Statistics version 1.08

2007-02-06 Thread Roger Mastrude
Hi! I'd like a copy of your improved package too. I tried to introduce the fix you mentioned in your post dated July 18, 2006. My copy of index.html doesn't have the end of table around line 146. It's around line 83, and there is a / between /table and hr. We're experiencing the statistics bug

[rt-users] Rtx Statistics 1.08 under RT 3.6 and SuSE Linux 10.0

2007-01-26 Thread Roger Mastrude
Since upgrading from RT 3.5 to 3.6.3 I've been having problems with some of the Statistics reports. The major problem is that two of the reports don't appear when invoked. The chart box is blank. The reports are Tickets by status per day, Time to Resolve tickets by Queue. A minor problem

[rt-users] subscribe

2007-01-26 Thread Roger Mastrude
subscribe ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at

[rt-users] Cannot find the location of RT.pm that defines $RT::LocalPath

2006-05-24 Thread Roger Mastrude
I'm running Makefile.pm to install RTFM 2.1.40, and getting an error message: Cannot find the location of RT.pm that defines $RT::LocalPath in: inc /usr/lib/perl5/5.8.7/i586-linux-thread-multi /usr/lib/perl5/5.8.7 /usr/lib/perl5/site_perl/5.8.7/i586-linux-thread-multi