gt;TransactionObj->SetType("Create");
}
return $stat;
Custom action commit code:
#convert the spam score to negative priority
my $score =
$self->TransactionObj->Attachments->First->GetHeader('X-Spam-Score');
unless( $score ){
my $t =
$self->TransactionObj-&
Hi List,
I hope you can help me on this topic since the online documentation won't me
bring any further.
So in order to deal with our spam I've done the following:
1) added a new spam queue
2) created a new global scrip (according to the spamfilter 1b solution provided
here:
https://rt-wiki.b
uot;Status")){
$resolved = 1 if ($trans->NewValue eq "resolved");
} elsif ($type eq "Comment") {
my $cfvs = $trans->CustomFieldValues("FeedbackOnResolve");
if (my $value = $cfvs->Next()) {
$feedback = 1 if ($value->Co
Hi everyone,
I have an issue which i can't get resolved without further help by
anyone more experienced RT user/admin.
I want to have a special trigger which can be activated during the
resolving stage on a ticket in order to decide whether an appropriate
message will be sent to the ticket r
