[rt-users] REST-API crashes on history of long ticket with long format

Hi everyone, I have a ticket with a long history and many merges, but it shows fine under /rt/Ticket/History.html?id=$ID. RT also gives me its history without problems when I use the REST-API with the short format /rt/REST/1.0/ticket/$ID/history -> RT/4.2.12 200 Ok # 642/642 (/total) [...]

Re: [rt-users] Greetings to recent adopters of RT and invitation for group study

I recommend https://discordapp.com Vinzenz Sinapius Information Technology | Informationstechnik tracetronic GmbH Stuttgarter Str. 3 01189 DRESDEN GERMANY Phone: +49 351 205768-167 Fax: +49 351 205768-999

Re: [rt-users] Owner not showing in search results?

Hi Alex, What is the Format-String of your search? (It’s under the advanced tab, when you edit the search) The scrip looks fine. Cheers, Vinzenz Vinzenz Sinapius Information Technology | Informationstechnik tracetronic GmbH Stuttgarter Str. 3 01189 DRESDEN GERMANY Phone: +49 351 205768-167

Re: [rt-users] Making one-time CC permanent CC on ticket creation?

Hi Alex, You could use a scrip, something like: https://rt-wiki.bestpractical.com/wiki/AddWatchersOnCorrespond Cheers, Vinzenz Vinzenz Sinapius Information Technology | Informationstechnik tracetronic GmbH Stuttgarter Str. 3 01189 DRESDEN GERMANY Phone: +49 351 205768-167 Fax: +49 351

Re: [rt-users] Change status to open when user respond to a ticket.

Hi, I solved this by creating a custom scrip. Take a look at https://rt-wiki.bestpractical.com/wiki/CustomConditionSnippets and https://rt-wiki.bestpractical.com/wiki/CustomActionSnippets Cheers, Vinzenz Vinzenz Sinapius Information Technology | Informationstechnik tracetronic GmbH

Re: [rt-users] Changing logo, and viewing *all* tickets?

Hi Alex, 1. Take a look at http://your-rt.org/Admin/Tools/Theme.html 2. I think you have to build him a dashboard with a custom search which shows all open tickets for all queues. Take a look at /Search/Build.html?NewQuery=1 and /Dashboards/Modify.html?Create=1 Cheers, Vinzenz

Re: [rt-users] SSO (Single Sign-On) for RT

Re: SSO with Windows/Domain-Login You can use ntlm auth on your webserver and configure RT to user the Webserver Authentication https://docs.bestpractical.com/rt/4.2.12/authentication.html#WebRemoteUserAuth Chrome + IE support NTLM out of the box. Firefox needs some config:

Re: [rt-users] RT::Authen:ExternalAuth garbles our beautiful German umlauts

er Str. 3, 01189 DRESDEN, GERMANY Managing Directors | Geschäftsführer: Dr.-Ing. Rocco Deutschmann, Dr.-Ing. Peter Strähle Registration Court | Registergericht: Amtsgericht Dresden, HRB 23 086 Von: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von Sinapius, Vinzenz Gesendet:

[rt-users] RT::Authen:ExternalAuth garbles our beautiful German umlauts

Hi, Since migrating from MariaDB, CentOs 6 to PostgreSQL, Ubuntu 14.04 LTS RT::Authen:ExternalAuth garbles our beautiful German umlauts: [24732] [Wed May 11 13:34:00 2016] [debug]: Calling UserExists with $username (horst) and $service (My_LDAP)

Re: [rt-users] Change CF with HTTP

the other categories. The "high-end-solution" would be also to have directly a link to the attached PDF-file from the search - but I don't belive this is possible. do you think this way will be working? Or do you have another solution for my problem? Best regards Bernhard Von: Sinap

Re: [rt-users] Infinite E-Mail-Loop MS Exchange vs RT

-Ursprüngliche Nachricht- Von: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von Sinapius, Vinzenz Gesendet: Dienstag, 23. Februar 2016 16:53 An: rt-users@lists.bestpractical.com Betreff: Re: [rt-users] Infinite E-Mail-Loop MS Exchange vs RT Hi, Nobody

[rt-users] Infinite E-Mail-Loop MS Exchange vs RT

Hi Everyone, Is this behaviour a bug in RT or misconfiguration? * Create a RT-User f...@example.com, f...@example.com doesn't exist in our Exchange-Server, * Create a Ticket with f...@example.com as Cc * Reply to this ticket * Exchange replies that f...@example.com doesn't exist * RT

[rt-users] Encoding Issue after Migration

Hi, I used this guide: http://requesttracker.wikia.com/wiki/MigrateMysql2PostgresqlV4 to migrate from Centos/Mysql (MariaDB) to Ubuntu/PostgreSQL. But now all non-ascii-characters are garbled. For example: Prüfen - Prüfen Würden - würden Are there ways to correct this in the source or