Hi Alex,

What is the Format-String of your search? (It’s under the advanced tab, when 
you edit the search)

The scrip looks fine.

Vinzenz Sinapius
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Von: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von 
Alex Hall
Gesendet: Freitag, 18. November 2016 14:29
An: rt-users <rt-users@lists.bestpractical.com>
Betreff: [rt-users] Owner not showing in search results?

Hi all,
We have an odd problem. I've put a script in place that sets the requestor of a 
ticket to be its owner, and that works perfectly when viewing a ticket--the 
owner is shown as the requestor. The problem is that search results show most 
tickets as being owned by nobody, but if you click a ticket, you see the owner 
has actually been set as expected. It's just search results that don't want to 
show the owner.

I found this script on the Wiki, and don't know enough about RT's internals to 
say if it does everything it should. Does anyone see any possible problems with 
it that would cause the issue with search results?

# get actor ID
my $Actor = $self->TransactionObj->Creator;
#if actor is RT_SystemUser then get out of here
return 1 if $Actor == $RT::SystemUser->id;
#prevents a ticket being assigned to an unprivileged user, comment out if you 
want this
return 1 unless $self->TransactionObj->CreatorObj->Privileged;
#get out unless ticket owner is nobody
return 1 unless $self->TicketObj->Owner == $RT::Nobody->id;
#try to change owner
$RT::Logger->info("Auto assign ticket #". $self->TicketObj->id ." to user #". 
$Actor );
my ($status, $msg) = $self->TicketObj->_Set(Field => 'Owner', Value => $Actor, 
RecordTransaction => 0);
unless( $status ) {
    $RT::Logger->error( "Impossible to assign the ticket to $Actor: $msg" );
    return undef;

return 1;

Alex Hall
Automatic Distributors, IT department
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