[rt-users] Issue with self service after upgrade
Hi, I've just upgraded my RT installation from 4.2.10 to 4.4.1. The upgrade proceeded withouth any errors and warnings, however I discovered an issue. Before upgrading, we used the RTxAssets plugin (which has now been cored), and we had granted users the right to modify certain custom fields. After upgrading, we discovered that the users are no longer able to modify these fields via the SelfService, even though we've verified that they have the correct rights set. Can anyone help? -- Thomas - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016
Re: [rt-users] Help with Templates
Hi,
There seems to be an error in the code:
This is my complete template
=== CUT HERE ==
Subject: Ordrestatus: { $Ticket-SubjectTag }
Hei,
Her kommer ditt tilbud.
Vennligst behold:
{ $Ticket-SubjectTag }
emnefeltet ved fremtidig korrespodanse i denne saken.
Mvh,
Kvantel AS
{$Ticket-QueueObj-CorrespondAddress()}
---
Related ticket IDs:
{
my @refers_to_ids;
my $refers_to = $Ticket-RefersTo;
while (my $link = $refers_to-Next) {
next unless $link-BaseURI-IsLocal;
push @refers_to_ids, $link-BaseObj-id;
}
return join(q{, }, map { #$_ } sort @refers_to_ids;
}
=== CUT HERE ==
When I try to save this template, I get the following error:
* Template Tilbud: Content updated
* Couldn't compile template codeblock ' my @refers_to_ids; my $refers_to =
$Ticket-RefersTo; while (my $link = $refers_to-Next) { next unless
$link-BaseURI-IsLocal; } return join(q{, }, map { #$_ } sort
@refers_to_ids; ': syntax error at template line 28
--
Regards
Thomas
Fra: Alex Peters [mailto:a...@peters.net]
Sendt: 17. desember 2014 11:57
Til: Thomas Westlund
Kopi: rt-users@lists.bestpractical.com
Emne: Re: [rt-users] Help with Templates
Simply copy everything between (and including) the outermost curly braces in
the location where you'd like a comma-separated list of ticket numbers to
appear.
Basically any curly brace construct will be replaced with something else when
the template is evaluated.
On 17 December 2014 at 18:36, Thomas Westlund tho...@westlund.no
mailto:tho...@westlund.no wrote:
Hi,
Thanks for your reply
I'm fairly new RT an my perl skills at not to good either.
How would I go about outputting this in a template?
--
Thomas
On 17. des. 2014, at 00.28, Alex Peters a...@peters.net
mailto:a...@peters.net wrote:
You're getting an RT::Links instance, which is an iterator. I've used
something like this with success:
Related ticket IDs: {
my @refers_to_ids;
my $refers_to = $Ticket-RefersTo;
while (my $link = $refers_to-Next) {
next unless $link-BaseURI-IsLocal; # skip over non-ticket links
push @refers_to_ids, $link-BaseObj-id;
}
return join(q{, }, map { #$_ } sort @refers_to_ids;
}
On 17 December 2014 at 07:51, Thomas Westlund tho...@westlund.no
mailto:tho...@westlund.no wrote:
Hi,
I want to display the ID of related Tickets in my template
I tried using this {$Ticket-RefersTo}
But that just returns RT::Links=HASH(0x7f6dc46f7d20)
How can I expand this to the ID of the related object?
Regards
--
Thomas
Re: [rt-users] Help with Templates
Hi again,
Seems like this is the offending line, removing it lets me save the template
without any errors:
return join(q{, }, map { #$_ } sort @refers_to_ids;
--
Thomas
Fra: Thomas Westlund [mailto:tho...@westlund.no]
Sendt: 17. desember 2014 12:39
Til: 'Alex Peters'
Kopi: 'rt-users@lists.bestpractical.com'
Emne: SV: [rt-users] Help with Templates
Hi,
There seems to be an error in the code:
This is my complete template
=== CUT HERE ==
Subject: Ordrestatus: { $Ticket-SubjectTag }
Hei,
Her kommer ditt tilbud.
Vennligst behold:
{ $Ticket-SubjectTag }
emnefeltet ved fremtidig korrespodanse i denne saken.
Mvh,
Kvantel AS
{$Ticket-QueueObj-CorrespondAddress()}
---
Related ticket IDs:
{
my @refers_to_ids;
my $refers_to = $Ticket-RefersTo;
while (my $link = $refers_to-Next) {
next unless $link-BaseURI-IsLocal;
push @refers_to_ids, $link-BaseObj-id;
}
return join(q{, }, map { #$_ } sort @refers_to_ids;
}
=== CUT HERE ==
When I try to save this template, I get the following error:
* Template Tilbud: Content updated
* Couldn't compile template codeblock ' my @refers_to_ids; my
$refers_to = $Ticket-RefersTo; while (my $link = $refers_to-Next) { next
unless $link-BaseURI-IsLocal; } return join(q{, }, map { #$_ } sort
@refers_to_ids; ': syntax error at template line 28
--
Regards
Thomas
Fra: Alex Peters [mailto:a...@peters.net]
Sendt: 17. desember 2014 11:57
Til: Thomas Westlund
Kopi: rt-users@lists.bestpractical.com
mailto:rt-users@lists.bestpractical.com
Emne: Re: [rt-users] Help with Templates
Simply copy everything between (and including) the outermost curly braces in
the location where you'd like a comma-separated list of ticket numbers to
appear.
Basically any curly brace construct will be replaced with something else when
the template is evaluated.
On 17 December 2014 at 18:36, Thomas Westlund tho...@westlund.no
mailto:tho...@westlund.no wrote:
Hi,
Thanks for your reply
I'm fairly new RT an my perl skills at not to good either.
How would I go about outputting this in a template?
--
Thomas
On 17. des. 2014, at 00.28, Alex Peters a...@peters.net
mailto:a...@peters.net wrote:
You're getting an RT::Links instance, which is an iterator. I've used
something like this with success:
Related ticket IDs: {
my @refers_to_ids;
my $refers_to = $Ticket-RefersTo;
while (my $link = $refers_to-Next) {
next unless $link-BaseURI-IsLocal; # skip over non-ticket links
push @refers_to_ids, $link-BaseObj-id;
}
return join(q{, }, map { #$_ } sort @refers_to_ids;
}
On 17 December 2014 at 07:51, Thomas Westlund tho...@westlund.no
mailto:tho...@westlund.no wrote:
Hi,
I want to display the ID of related Tickets in my template
I tried using this {$Ticket-RefersTo}
But that just returns RT::Links=HASH(0x7f6dc46f7d20)
How can I expand this to the ID of the related object?
Regards
--
Thomas
Re: [rt-users] Help with Templates
Thanx, that did the trick. This is really helpful ;-)
This code only prints related tickets, what if the related object is an Asset?
Is it possible to print the id of that as well?
--
Thomas
Fra: Alex Peters [mailto:a...@peters.net]
Sendt: 17. desember 2014 12:42
Til: Thomas Westlund
Kopi: rt-users@lists.bestpractical.com
Emne: Re: [rt-users] Help with Templates
Sorry, there's a missing closing bracket on the return line. It should be this:
return join(q{, }, map { #$_ } sort @refers_to_ids);
On 17 December 2014 at 22:38, Thomas Westlund tho...@westlund.no
mailto:tho...@westlund.no wrote:
Hi,
There seems to be an error in the code:
This is my complete template
=== CUT HERE ==
Subject: Ordrestatus: { $Ticket-SubjectTag }
Hei,
Her kommer ditt tilbud.
Vennligst behold:
{ $Ticket-SubjectTag }
emnefeltet ved fremtidig korrespodanse i denne saken.
Mvh,
Kvantel AS
{$Ticket-QueueObj-CorrespondAddress()}
---
Related ticket IDs:
{
my @refers_to_ids;
my $refers_to = $Ticket-RefersTo;
while (my $link = $refers_to-Next) {
next unless $link-BaseURI-IsLocal;
push @refers_to_ids, $link-BaseObj-id;
}
return join(q{, }, map { #$_ } sort @refers_to_ids;
}
=== CUT HERE ==
When I try to save this template, I get the following error:
* Template Tilbud: Content updated
* Couldn't compile template codeblock ' my @refers_to_ids; my $refers_to =
$Ticket-RefersTo; while (my $link = $refers_to-Next) { next unless
$link-BaseURI-IsLocal; } return join(q{, }, map { #$_ } sort
@refers_to_ids; ': syntax error at template line 28
--
Regards
Thomas
Fra: Alex Peters [mailto:a...@peters.net mailto:a...@peters.net ]
Sendt: 17. desember 2014 11:57
Til: Thomas Westlund
Kopi: rt-users@lists.bestpractical.com
mailto:rt-users@lists.bestpractical.com
Emne: Re: [rt-users] Help with Templates
Simply copy everything between (and including) the outermost curly braces in
the location where you'd like a comma-separated list of ticket numbers to
appear.
Basically any curly brace construct will be replaced with something else when
the template is evaluated.
On 17 December 2014 at 18:36, Thomas Westlund tho...@westlund.no
mailto:tho...@westlund.no wrote:
Hi,
Thanks for your reply
I'm fairly new RT an my perl skills at not to good either.
How would I go about outputting this in a template?
--
Thomas
On 17. des. 2014, at 00.28, Alex Peters a...@peters.net
mailto:a...@peters.net wrote:
You're getting an RT::Links instance, which is an iterator. I've used
something like this with success:
Related ticket IDs: {
my @refers_to_ids;
my $refers_to = $Ticket-RefersTo;
while (my $link = $refers_to-Next) {
next unless $link-BaseURI-IsLocal; # skip over non-ticket links
push @refers_to_ids, $link-BaseObj-id;
}
return join(q{, }, map { #$_ } sort @refers_to_ids;
}
On 17 December 2014 at 07:51, Thomas Westlund tho...@westlund.no
mailto:tho...@westlund.no wrote:
Hi,
I want to display the ID of related Tickets in my template
I tried using this {$Ticket-RefersTo}
But that just returns RT::Links=HASH(0x7f6dc46f7d20)
How can I expand this to the ID of the related object?
Regards
--
Thomas
Re: [rt-users] Help with Templates
Hi,
OK, hopefully someone with experience of Asses will reply.
Thanks for the help anyway, this was really useful ;-)
--
Thomas
Fra: Alex Peters [mailto:a...@peters.net]
Sendt: 17. desember 2014 12:59
Til: Thomas Westlund
Kopi: rt-users@lists.bestpractical.com
Emne: Re: [rt-users] Help with Templates
I personally don't have experience with assets, but hopefully someone else on
the list can assist you with modifying that code to list assets (or give you
code to list them separately).
On 17 December 2014 at 22:56, Thomas Westlund tho...@westlund.no
mailto:tho...@westlund.no wrote:
Thanx, that did the trick. This is really helpful ;-)
This code only prints related tickets, what if the related object is an Asset?
Is it possible to print the id of that as well?
--
Thomas
Fra: Alex Peters [mailto:a...@peters.net mailto:a...@peters.net ]
Sendt: 17. desember 2014 12:42
Til: Thomas Westlund
Kopi: rt-users@lists.bestpractical.com
mailto:rt-users@lists.bestpractical.com
Emne: Re: [rt-users] Help with Templates
Sorry, there's a missing closing bracket on the return line. It should be this:
return join(q{, }, map { #$_ } sort @refers_to_ids);
On 17 December 2014 at 22:38, Thomas Westlund tho...@westlund.no
mailto:tho...@westlund.no wrote:
Hi,
There seems to be an error in the code:
This is my complete template
=== CUT HERE ==
Subject: Ordrestatus: { $Ticket-SubjectTag }
Hei,
Her kommer ditt tilbud.
Vennligst behold:
{ $Ticket-SubjectTag }
emnefeltet ved fremtidig korrespodanse i denne saken.
Mvh,
Kvantel AS
{$Ticket-QueueObj-CorrespondAddress()}
---
Related ticket IDs:
{
my @refers_to_ids;
my $refers_to = $Ticket-RefersTo;
while (my $link = $refers_to-Next) {
next unless $link-BaseURI-IsLocal;
push @refers_to_ids, $link-BaseObj-id;
}
return join(q{, }, map { #$_ } sort @refers_to_ids;
}
=== CUT HERE ==
When I try to save this template, I get the following error:
* Template Tilbud: Content updated
* Couldn't compile template codeblock ' my @refers_to_ids; my $refers_to =
$Ticket-RefersTo; while (my $link = $refers_to-Next) { next unless
$link-BaseURI-IsLocal; } return join(q{, }, map { #$_ } sort
@refers_to_ids; ': syntax error at template line 28
--
Regards
Thomas
Fra: Alex Peters [mailto:a...@peters.net mailto:a...@peters.net ]
Sendt: 17. desember 2014 11:57
Til: Thomas Westlund
Kopi: rt-users@lists.bestpractical.com
mailto:rt-users@lists.bestpractical.com
Emne: Re: [rt-users] Help with Templates
Simply copy everything between (and including) the outermost curly braces in
the location where you'd like a comma-separated list of ticket numbers to
appear.
Basically any curly brace construct will be replaced with something else when
the template is evaluated.
On 17 December 2014 at 18:36, Thomas Westlund tho...@westlund.no
mailto:tho...@westlund.no wrote:
Hi,
Thanks for your reply
I'm fairly new RT an my perl skills at not to good either.
How would I go about outputting this in a template?
--
Thomas
On 17. des. 2014, at 00.28, Alex Peters a...@peters.net
mailto:a...@peters.net wrote:
You're getting an RT::Links instance, which is an iterator. I've used
something like this with success:
Related ticket IDs: {
my @refers_to_ids;
my $refers_to = $Ticket-RefersTo;
while (my $link = $refers_to-Next) {
next unless $link-BaseURI-IsLocal; # skip over non-ticket links
push @refers_to_ids, $link-BaseObj-id;
}
return join(q{, }, map { #$_ } sort @refers_to_ids;
}
On 17 December 2014 at 07:51, Thomas Westlund tho...@westlund.no
mailto:tho...@westlund.no wrote:
Hi,
I want to display the ID of related Tickets in my template
I tried using this {$Ticket-RefersTo}
But that just returns RT::Links=HASH(0x7f6dc46f7d20)
How can I expand this to the ID of the related object?
Regards
--
Thomas
Re: [rt-users] Help with Templates
Hi again,
Hmm, seems there might be something wrong or missing with the code
It only prints the ID of the current ticket, I have related two tickets to test
it, it prints its own id two times.
Any tips where to start?
--
Thomas
Fra: Alex Peters [mailto:a...@peters.net]
Sendt: 17. desember 2014 12:59
Til: Thomas Westlund
Kopi: rt-users@lists.bestpractical.com
Emne: Re: [rt-users] Help with Templates
I personally don't have experience with assets, but hopefully someone else on
the list can assist you with modifying that code to list assets (or give you
code to list them separately).
On 17 December 2014 at 22:56, Thomas Westlund tho...@westlund.no
mailto:tho...@westlund.no wrote:
Thanx, that did the trick. This is really helpful ;-)
This code only prints related tickets, what if the related object is an Asset?
Is it possible to print the id of that as well?
--
Thomas
Fra: Alex Peters [mailto:a...@peters.net mailto:a...@peters.net ]
Sendt: 17. desember 2014 12:42
Til: Thomas Westlund
Kopi: rt-users@lists.bestpractical.com
mailto:rt-users@lists.bestpractical.com
Emne: Re: [rt-users] Help with Templates
Sorry, there's a missing closing bracket on the return line. It should be this:
return join(q{, }, map { #$_ } sort @refers_to_ids);
On 17 December 2014 at 22:38, Thomas Westlund tho...@westlund.no
mailto:tho...@westlund.no wrote:
Hi,
There seems to be an error in the code:
This is my complete template
=== CUT HERE ==
Subject: Ordrestatus: { $Ticket-SubjectTag }
Hei,
Her kommer ditt tilbud.
Vennligst behold:
{ $Ticket-SubjectTag }
emnefeltet ved fremtidig korrespodanse i denne saken.
Mvh,
Kvantel AS
{$Ticket-QueueObj-CorrespondAddress()}
---
Related ticket IDs:
{
my @refers_to_ids;
my $refers_to = $Ticket-RefersTo;
while (my $link = $refers_to-Next) {
next unless $link-BaseURI-IsLocal;
push @refers_to_ids, $link-BaseObj-id;
}
return join(q{, }, map { #$_ } sort @refers_to_ids;
}
=== CUT HERE ==
When I try to save this template, I get the following error:
* Template Tilbud: Content updated
* Couldn't compile template codeblock ' my @refers_to_ids; my $refers_to =
$Ticket-RefersTo; while (my $link = $refers_to-Next) { next unless
$link-BaseURI-IsLocal; } return join(q{, }, map { #$_ } sort
@refers_to_ids; ': syntax error at template line 28
--
Regards
Thomas
Fra: Alex Peters [mailto:a...@peters.net mailto:a...@peters.net ]
Sendt: 17. desember 2014 11:57
Til: Thomas Westlund
Kopi: rt-users@lists.bestpractical.com
mailto:rt-users@lists.bestpractical.com
Emne: Re: [rt-users] Help with Templates
Simply copy everything between (and including) the outermost curly braces in
the location where you'd like a comma-separated list of ticket numbers to
appear.
Basically any curly brace construct will be replaced with something else when
the template is evaluated.
On 17 December 2014 at 18:36, Thomas Westlund tho...@westlund.no
mailto:tho...@westlund.no wrote:
Hi,
Thanks for your reply
I'm fairly new RT an my perl skills at not to good either.
How would I go about outputting this in a template?
--
Thomas
On 17. des. 2014, at 00.28, Alex Peters a...@peters.net
mailto:a...@peters.net wrote:
You're getting an RT::Links instance, which is an iterator. I've used
something like this with success:
Related ticket IDs: {
my @refers_to_ids;
my $refers_to = $Ticket-RefersTo;
while (my $link = $refers_to-Next) {
next unless $link-BaseURI-IsLocal; # skip over non-ticket links
push @refers_to_ids, $link-BaseObj-id;
}
return join(q{, }, map { #$_ } sort @refers_to_ids;
}
On 17 December 2014 at 07:51, Thomas Westlund tho...@westlund.no
mailto:tho...@westlund.no wrote:
Hi,
I want to display the ID of related Tickets in my template
I tried using this {$Ticket-RefersTo}
But that just returns RT::Links=HASH(0x7f6dc46f7d20)
How can I expand this to the ID of the related object?
Regards
--
Thomas
[rt-users] Using Asset data in Template
Hi, I'm pretty new to RT. I have installed the Assets 1.02 plugin, which is working nicely. Does anyone have any experience in using data from Assets in ticket Templates Quite specifically I would like to add data from an asset linked to the Ticket into a Template, but I have no clue where to start and the manual and tutorial for Assets isn't helping much on this topic -- Thomas
[rt-users] Help with Templates
Hi,
I want to display the ID of related Tickets in my template
I tried using this {$Ticket-RefersTo}
But that just returns RT::Links=HASH(0x7f6dc46f7d20)
How can I expand this to the ID of the related object?
Regards
--
Thomas
Re: [rt-users] Help with Templates
Hi,
Thanks for your reply
I'm fairly new RT an my perl skills at not to good either.
How would I go about outputting this in a template?
--
Thomas
On 17. des. 2014, at 00.28, Alex Peters a...@peters.net wrote:
You're getting an RT::Links instance, which is an iterator. I've used
something like this with success:
Related ticket IDs: {
my @refers_to_ids;
my $refers_to = $Ticket-RefersTo;
while (my $link = $refers_to-Next) {
next unless $link-BaseURI-IsLocal; # skip over non-ticket links
push @refers_to_ids, $link-BaseObj-id;
}
return join(q{, }, map { #$_ } sort @refers_to_ids;
}
On 17 December 2014 at 07:51, Thomas Westlund tho...@westlund.no wrote:
Hi,
I want to display the ID of related Tickets in my template
I tried using this {$Ticket-RefersTo}
But that just returns RT::Links=HASH(0x7f6dc46f7d20)
How can I expand this to the ID of the related object?
Regards
--
Thomas
