Re: [rt-users] Problem with RT::SystemUser in escalatePriority

Hi Christian! Thanks a lot for your response! This solved my problem! As we have different lifecycles in place, I stay with looping through all queues... Greetings, Markus Von: Christian Loos An: markus.wildb...@magna.com, rt-users@lists.bestpractical.com, Datum: 29.10.2015 15:33 Betref

[rt-users] Problem with RT::SystemUser in escalatePriority

Hi guys! Since a couple of days, I have the problem, that my priority escalation script doesn't work anymore. Script is attached... The error message is: Name "RT::SystemUser" used only once: possible typo at ./rt-escalatePriority line 36. Can't locate object method "Deprecated" via package

[rt-users] Antwort: Re: Including latest transactions in RSS-Feed

Hi Christian! Thanks for your input. Now I managed to change the RSS content, so that it outputs the latest transaction (Comment/Correspond) for each ticket in the search result. Maybe someone updates this in the release version, because I think, that this content is of a bigger interest than j

Re: [rt-users] Including latest transactions in RSS-Feed

Hi guys! I've managed, to play a little bit with the RSS-feed generation at /html/Search/Elements/ResultsRSSView But at the moment I'm stuck at fetching the latest transaction with type "Correspond" or "Comment" from the database for displaying the right content. Is anybody out there who could

Re: [rt-users] Accidently removed Admin rights from users, whoopsy daisy

Hi! Maybe the article at http://requesttracker.wikia.com/wiki/RecoverSuperUserRights can help. You have to consider a version change to RT 4, maybe... BR, Markus

Re: [rt-users] Including latest transactions in RSS-Feed

Is anybody out there who could lead me into the right direction? Maybe der is already a plugin handling this??? BR, Markus

Re: [rt-users] Customizing with overlays, question about file path

The right path for this is /opt/rt4/local The other path only holds sources... Regards, Markus

[rt-users] Including latest transactions in RSS-Feed

Hi guys! I'm looking for a possibility to include the latest transactions (comments, correspondance) in the RSS feed of a saved search. At the moment, only the content of the FIRST transaction is included into the feed. What I'm looking for is a possibility to have every transaction (of types

[rt-users] Send dashboard to members of a group

Hi guys! I have a dashboard which I want to send to all members of a specified group. What would be the best way to do this? Is there a way to force all users to subscribe this dashboard? Or is there a way through rt-crontool? I'm not sure at the moment, in which direction i should go. Would b

Re: [rt-users] RT 4.x multi-instances

Hello! We are running two instances of RT (4.2.9 with MySQL) as two completely separated installs (the installation is done in two different directories). Access is separated through Apache Alias configuration. We haven't had problems in the past, all is working fine... BR, Markus

[rt-users] Migrating maildomain

Hi guys! We are currently in a corporate-wide migration process of our mail domains. Old domain: @xy.company.com New domain: @company.com We are using ExternalAuth to connect to our LDAP. At the moment, the mail addresses in LDAP correspond to the old maildomain. If a user logs on at RT (or sen

Re: [rt-users] Graphical representation of open tickets

As far as I know, there is no possibility to draw line-charts with the built in charting functions. Also, the problem I have is calculating the number of open tickets per day. Is there a CLI-function which I could use? I need to know the number of open (not resolved and not rejected) at a speci

[rt-users] Graphical representation of open tickets

Hi there! Has anybody done a graphical representation (line graph) of open tickets over time? Our management forced me to create such a representation. I'm looking for a tool doing this graphing, having an x-axis as timeline and a graph for "Created", "Resolved" and "Open Tickets" per day (per

[rt-users] How to correctly dump metadata other RT environment?

steps and get the definite error messages for you afterwards... Greetings, Markus Wildbolz-- RT Training November 4 & 5 Los Angeles http://bestpractical.com/training

Re: [rt-users] Missing translation of "Take" after upgrade to 4.2.7

Hi Kevin! Thanks for the input. I already tried a fresh installation (deleted database and initialize-database) on my development environment with no effect. Maybe the problem was a not correctly cleaned mason cache?!?! (Today I tried a completely new installation and then the translation was c

[rt-users] Missing translation of "Take" after upgrade to 4.2.7

Hi there! I've encountered a problem after the upgrade to 4.2.7: In the system saved search "10 newest unowned tickets " the string "Take" is not translated anymore. Is there something i can do? All worked fine before the update. What is missing now? Greetings, Markus -- RT Training November 4

[rt-users] Problem with translation - different translation of the english word 'open' regarding the context

Hi there! Since the update to 4.2.7 i figured out, that there is a new issue regarding the (german) translation. For the ticket-status, "open" has to be translated to "offen". On the other hand, in the Self-Service area, "open" hast o be translated to "offenen" because of the context "Meine o

Re: [rt-users] Notify about tickets that are Due in 48 hours

Hi! Thats not a big thing, if you read and follow the instructions at http://requesttracker.wikia.com/wiki/Reminders This is working for me like a charm! Greetings, Markus-- RT Training - Boston, September 9-10 http://bestpractical.com/training

Re: [rt-users] Number of displayed rows of a saved search in dashboard

I figured out, that if I change and save the settings for number of rows in the subscription view (rt/Dashboards/Subscription.html), this also effects the number of rows displayed within the dashboard (even if I select "never" within the subscriptions frequency). Is that a bug or a feature? In

[rt-users] Number of displayed rows of a saved search in dashboard

Hi guys. I've constructed several saved searches (everyone with the number of rows per page set to 10) and wanted to get them into a dashboard for overview. I now have the problem, that the dashboard shows more than the specified 10 rows and i cannot find any other possibility to get rid of thi

Re: [rt-users] Inclusion of commit 1d0b91823db7856be3727fd351a3d7d3d5a9a2c5 - Translate the full title string, not as piecemeal bits

Hi Alex! Thanks for the explanation... Waiting for rc now :-) Greetings, Markus -- RT Training - Boston, September 9-10 http://bestpractical.com/training

[rt-users] Inclusion of commit 1d0b91823db7856be3727fd351a3d7d3d5a9a2c5 - Translate the full title string, not as piecemeal bits

Hi guys! I just wanted to ask, why the commit '1d0b91823db7856be3727fd351a3d7d3d5a9a2c5' from the git-repo isn't included in the current stable 4.2.6 release?!? Greetings, Markus -- RT Training - Boston, September 9-10 http://bestpractical.com/training

[rt-users] Possible bug updating user information from LDAP - A charset issue?

Hi guys! I've connected my RT installation via RT::Authen::ExternalAuth to my active directory server. All now is working fine, but I found in the logs, that my user information is updated every time i log on to RT saying in the logs [8682] [Sat Jun 21 11:19:10 2014] [debug]: UPDATED user marku

Re: [rt-users] Problem with WYSIWYG Editor in tickets

: Re: [rt-users] Problem with WYSIWYG Editor in tickets On Mon, Jun 02, 2014 at 12:18:56PM +0100, Keith Macpherson wrote: > Markus Wildbolz wrote, On 01/06/2014 21:00: > > I have made a new installation of RT 4.2.4 on Debian 7. > I now have the problem (in comparison to m

[rt-users] Problem with WYSIWYG Editor in tickets

Hi there! I have made a new installation of RT 4.2.4 on Debian 7. I now have the problem (in comparison to my old system running RT 4.0.1) that it is not possible to create a HTML-Table via the WYSIWYG interface. If i click the button, the screen is gray for a moment and nothing happens! Also, I c