Re: [rt-users] MakeClicky does not handle html anchors correctly

[muellejo]

Excellent Allen, thanks a lot!

This is what I am now using:

  In $RTHOME/etc/RT_SiteConfig.pm
  Set(@Active_MakeClicky, qw(httpurl_overwrite));

Find my $RTHOME/local/html/Elements/MakeClicky attached.



MakeClicky
Description: Binary data

Re: [rt-users] A new home for the wiki

[muellejo]

Hello,

The new home of the wiki is now http://requesttracker.wikia.com/wiki/HomePage

The full text search function is poor, I even would call it broken.
E.g. if you search auth you get nothing back.

Can someone fix this please ?

Thanks
jo

 May be it needs some time for indexing.
  I searched for stuff I know should be in there, and nothing came up.

[rt-users] MakeClicky does not handle html anchors correctly

[muellejo]

Hello,

If you have set  Set(@Active_MakeClicky, qw(httpurl_overwrite));
and you add a link like http://en.wikipedia.org/wiki/HTML_anchor#Anchor to a 
ticket,
it becomes visible as http://en.wikipedia.org/wiki/H TML_anchor#Anchor (note 
the space after the H)
and the link location is http://en.wikipedia.org/wiki/HTML_anchor; ( the 
anchor #Anchor is missing)

As far as I can see html anchors are not supported buy Regexp::Common::URI::HTTP
Is there a known workaround available ?

TIA
Joe

Re: [rt-users] RTx::BecomeUser vs RT::Authen::ExternalAuth

[muellejo]

Hello Jerrad,

I installed your BecomeUser version from 
http://search.cpan.org/~jpierce/RTx-BecomeUser-1.10_2/
but it does not appear in Configuration - Tools unfortunately.

I am using rt 3.8.8. with RT::Authen::ExternalAuth could this be the the 
problem ?

I believe that files are in place and the permissions are fine. 
Or do I have to put something into the Set(@Plugins, qw/../); array ?

# find $PWD | grep -i Become
/data/rt3/local/man/auto/RTx/BecomeUser
/data/rt3/local/man/auto/RTx/BecomeUser/.packlist
/data/rt3/local/man/man3/RTx::BecomeUser.3pm
/data/rt3/local/plugins/RTx-BecomeUser
/data/rt3/local/plugins/RTx-BecomeUser/lib
/data/rt3/local/plugins/RTx-BecomeUser/lib/RTx
/data/rt3/local/plugins/RTx-BecomeUser/lib/RTx/BecomeUser.pm
/data/rt3/local/plugins/RTx-BecomeUser/html
/data/rt3/local/plugins/RTx-BecomeUser/html/Admin
/data/rt3/local/plugins/RTx-BecomeUser/html/Admin/Tools
/data/rt3/local/plugins/RTx-BecomeUser/html/Admin/Tools/BecomeUser.html
/data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks
/data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks
/data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Admin
/data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Admin/Elements
/data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Admin/Elements/UserTabs
/data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Admin/Elements/UserTabs/Default
/data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Admin/Elements/ToolTabs
/data/rt3/local/plugins/RTx-BecomeUser/html/Callbacks/BecomeUserCallbacks/Admin/Elements/ToolTabs/Default

Or is there another way using RT::Authen::ExternalAuth to become someone else 
in rt to test the permissions etc
without having to change the password of the user ?

Thanks in advance
Joe

[rt-users] Create a new ticket for someone else set as Requestor

[muellejo]

Hello,

I often get called by phone to open a ticket for someone.
If I click the Create a new ticket the Requestor(s) is set to my own email 
address.

But I want to open it for the person on the other line on the phone (who 
already has got an unprivileged account).
Is it somehow possible to select/search for unprivileged  user in the Create a 
new ticket dialog ?
I am thinking of an ajax instant search on all email addresses.

Or instead make a search for the user and then have a open a ticket for this 
user with this user set as requestor ?

Any are there any suggestions how do do this ?

Thanks in advance
Joe

Re: [rt-users] Create a new ticket for someone else set as Requestor

[muellejo]

Excellent, exactly what I was looking for, thanks a lot for the hint !

 We have used the RTx::EmailCompletion module. It is configured to query 
 our LDAP directory on entering 3-4 characters of a name/e-mail address.