Hi there,
I think the solution for your problem can be found here
http://wiki.bestpractical.com/view/OnResolveOnce
Hope this helps
Nik
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Hi Lem,
Thanks for the reply.
The headers of the auto reply emails that pass through to RT are as below
-
Received: XXX
Received: YYY
Received: ZZZ
MIME-Version: 1.0
Subject: Re: SOME TITLE
In-Reply-To: 78e4706e7c8637f1c0db00ad40035...@mydomain.com
Date: Wed, 17
Hi all,
I need some feedback on this before I push any changes out to our live system.
I need to fix this relatively soon as I have 10-12 tickets created from auto
replies every day.
I would appreciate any thoughts as it would be very helpful for me.
Thanks again
Nik
- n chrysandreas
Hi all,
We have an application that generates messages and sends them to our users.
Our mail system is configures so that anyone that replies to these emails, a
ticket is created in one of our queues.
My problem is that auto replies (ie. out of office messages) are creating
tickets.
I've found
Hi,
I am creating a new queue in my RT (3.8.5) system. As users will be sending a
fair amount of attachments, I would like to strip the outgoing emails of these
attachments in order to keep their mailbox size low. So users will still get
email for any comments/correspondences but not the
