Re: [rt-users] Adding quicksearch widget to SelfService view
Hi Kevin, thank you, Works like a charm. Is there any way to limit this in Selfservice to queues available to the user as in the normal view? As right now i can see all queues altho the user has rights for only one. If i give privilages to this user on the normal site i can only see that one queue in the quicksearch. Best regards: Daniel O.T -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Thursday, November 15, 2012 5:12 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Adding quicksearch widget to SelfService view [faked-from][auto-ip] On Thu, Nov 15, 2012 at 04:56:13PM +0100, omaisz-takács dániel wrote: Hi all, i'm trying to add the quicksearch widget to the selfservice. Please offer some guidance. What i'm trying to do is: I had modified MyRequest in the Selfservice/Elements in my local: error: could not find component for path '/Elements/QuickSearch' The component is Quicksearch not QuickSearch -kevin We're hiring! http://bestpractical.com/jobs
Re: [rt-users] Adding quicksearch widget to SelfService view
Fixing the rights for the user solved it... Üdvözlettel: -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of omaisz-takács dániel Sent: Friday, November 16, 2012 9:24 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Adding quicksearch widget to SelfService view [faked-from] Hi Kevin, thank you, Works like a charm. Is there any way to limit this in Selfservice to queues available to the user as in the normal view? As right now i can see all queues altho the user has rights for only one. If i give privilages to this user on the normal site i can only see that one queue in the quicksearch. Best regards: Daniel O.T -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Thursday, November 15, 2012 5:12 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Adding quicksearch widget to SelfService view [faked-from][auto-ip] On Thu, Nov 15, 2012 at 04:56:13PM +0100, omaisz-takács dániel wrote: Hi all, i'm trying to add the quicksearch widget to the selfservice. Please offer some guidance. What i'm trying to do is: I had modified MyRequest in the Selfservice/Elements in my local: error: could not find component for path '/Elements/QuickSearch' The component is Quicksearch not QuickSearch -kevin We're hiring! http://bestpractical.com/jobs We're hiring! http://bestpractical.com/jobs
[rt-users] Adding quicksearch widget to SelfService view
Hi all, i'm trying to add the quicksearch widget to the selfservice.
Please offer some guidance.
What i'm trying to do is:
I had modified MyRequest in the Selfservice/Elements in my local:
System error
error:
could not find component for path '/Elements/QuickSearch'
context:
...
46:
%#
47:
%# END BPS TAGGED BLOCK }}}
48:
49:
| /Widgets/TitleBox, title = $title
50:
/Elements/QuickSearch, SplitByLifecycle = 1
51:
/
52:
| /Widgets/TitleBox, title = $title
53:
54:
/Elements/CollectionList, Title = $title,
...
code stack:
/opt/rt4/share/html/SelfService/Elements/MyRequests:50
/opt/rt4/share/html/Widgets/TitleBox:56
/opt/rt4/share/html/SelfService/Elements/MyRequests:51
/opt/rt4/share/html/SelfService/index.html:49
/opt/rt4/sbin/../lib/RT/Interface/Web.pm:618
/opt/rt4/sbin/../lib/RT/Interface/Web.pm:326
/opt/rt4/share/html/autohandler:53
http://10.92.10.99/SelfService/#raw raw error
could not find component for path '/Elements/QuickSearch'
Trace begun at /usr/local/lib/perl/5.14.2/HTML/Mason/Request.pm line 1239
HTML::Mason::Request::comp('RT::Interface::Web::Request=HASH(0x7f138e172170)
', '/Elements/QuickSearch', 'SplitByLifecycle', 1) called at
/opt/rt4/share/html/SelfService/Elements/MyRequests line 50
HTML::Mason::Commands::__ANON__ at
/usr/local/lib/perl/5.14.2/HTML/Mason/Request.pm line 1380
eval {...} at /usr/local/lib/perl/5.14.2/HTML/Mason/Request.pm line 1380
HTML::Mason::Request::content('RT::Interface::Web::Request=HASH(0x7f138e1721
70)') called at /opt/rt4/share/html/Widgets/TitleBox line 56
HTML::Mason::Commands::__ANON__('title', 'Nyitott problM-imM-aim') called at
/usr/local/lib/perl/5.14.2/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7f138e
2d49b0)', 'title', 'Nyitott problM-imM-aim') called at
/usr/local/lib/perl/5.14.2/HTML/Mason/Request.pm line 1302
eval {...} at /usr/local/lib/perl/5.14.2/HTML/Mason/Request.pm line 1292
HTML::Mason::Request::comp(undef, undef, undef, 'title', 'Nyitott
problM-imM-aim') called at
/opt/rt4/share/html/SelfService/Elements/MyRequests line 51
HTML::Mason::Commands::__ANON__('status', 'ARRAY(0x7f138e17ac60)',
'friendly_status', 'Nyitott', 'BaseURL', '/SelfService/?', 'Page', 1) called
at /usr/local/lib/perl/5.14.2/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7f138e
2d58d8)', 'status', 'ARRAY(0x7f138e17ac60)', 'friendly_status', 'Nyitott',
'BaseURL', '/SelfService/?', 'Page', 1) called at
/usr/local/lib/perl/5.14.2/HTML/Mason/Request.pm line 1302
eval {...} at /usr/local/lib/perl/5.14.2/HTML/Mason/Request.pm line 1292
HTML::Mason::Request::comp(undef, undef, 'status', 'ARRAY(0x7f138e17ac60)',
'friendly_status', 'Nyitott', 'BaseURL', '/SelfService/?', 'Page', 1) called
at /opt/rt4/share/html/SelfService/index.html line 49
HTML::Mason::Commands::__ANON__ at
/usr/local/lib/perl/5.14.2/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7f138e
173228)') called at /usr/local/lib/perl/5.14.2/HTML/Mason/Request.pm line
1302
eval {...} at /usr/local/lib/perl/5.14.2/HTML/Mason/Request.pm line 1292
HTML::Mason::Request::comp(undef, undef, undef) called at
/opt/rt4/sbin/../lib/RT/Interface/Web.pm line 618
RT::Interface::Web::ShowRequestedPage('HASH(0x7f138e179a68)') called at
/opt/rt4/sbin/../lib/RT/Interface/Web.pm line 326
RT::Interface::Web::HandleRequest('HASH(0x7f138e179a68)') called at
/opt/rt4/share/html/autohandler line 53
HTML::Mason::Commands::__ANON__ at
/usr/local/lib/perl/5.14.2/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x7f138d
ff54e0)') called at /usr/local/lib/perl/5.14.2/HTML/Mason/Request.pm line
1297
eval {...} at /usr/local/lib/perl/5.14.2/HTML/Mason/Request.pm line 1292
HTML::Mason::Request::comp(undef, undef, undef) called at
/usr/local/lib/perl/5.14.2/HTML/Mason/Request.pm line 481
eval {...} at /usr/local/lib/perl/5.14.2/HTML/Mason/Request.pm line 481
eval {...} at /usr/local/lib/perl/5.14.2/HTML/Mason/Request.pm line 433
HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0x7f138e172170)
') called at /usr/local/share/perl/5.14.2/HTML/Mason/PSGIHandler.pm line 85
eval {...} at /usr/local/share/perl/5.14.2/HTML/Mason/PSGIHandler.pm line 85
HTML::Mason::Request::PSGI::exec('RT::Interface::Web::Request=HASH(0x7f138e1
72170)') called at /usr/local/lib/perl/5.14.2/HTML/Mason/Interp.pm line 342
HTML::Mason::Interp::exec(undef, undef) called at
/usr/local/share/perl/5.14.2/HTML/Mason/PSGIHandler.pm line 48
eval {...} at /usr/local/share/perl/5.14.2/HTML/Mason/PSGIHandler.pm line 48
HTML::Mason::PSGIHandler::invoke_mason('HTML::Mason::PSGIHandler::Streamy=HA
SH(0x7f138dce7128)', 'HTML::Mason::FakeApache=HASH(0x7f138e16a618)',
'HASH(0x7f138e165310)') called at
/usr/local/share/perl/5.14.2/HTML/Mason/PSGIHandler/Streamy.pm
[rt-users] SOS - RT 4.0.1 wont work after restarting the server from a power outage
Hi all, Our server got a crash from a power outage, after restarting our RT jumps to the /Install/index.html site, with only one message: Config file /opt/rt/etc/RT_SiteConfig.pm is locked I found out if I give write permission to the SiteConfig, it will go into the install procedure, but I don't want that, as this RT instance is in full production now. Please give some guidance, as fast as possible. Thank you! All help is welcome! Regards, Daniel RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] Customize Ticket History
hi John, i do something like what you need in the ticket.css: just add visibility:hidden in the unnecessary div's css. Do mind that RT uses the same CSS for a couple of places (like the ticket's main tab uses the same as ticket history tab) so if you flush it, it'll be gone from both places. If thats a problem you would probably need to branch your /Ticket/display.html and /ticket/history.html to point to different Ticket/elements/showhistory and add div tags so you can differentiate. Hope this helps, this is how i do it, maybe not the best, bot it works for us (= Regards, Daniel O.T. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of john s. Sent: Monday, August 01, 2011 10:35 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] Customize Ticket History [faked-from] Hello everybody Is there any way to customize the ticket History ? for ex. i would like to hide the system messages for the ticket for users else the whole overview about the tickets will be lost best regards john -- View this message in context: http://old.nabble.com/Customize-Ticket--History-tp32167894p32167894.html Sent from the Request Tracker - User mailing list archive at Nabble.com. 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] View queue via the web w/o ticket creation ability
Hi Kevin, This account would be used by the regular staff to view the queue and see if their particular ticket has been worked on or view the other queue submission (IT transparency-YAY L). So this account would be the requestor of all these tickets? This is not much info about your RT usage and layout, so i can only do a hint maybe: something like this could be the solution: revoke the global create ticket right from everyone group add createticket on queue qroupright level to every queue to everyone, except this one add create ticket to neccessary ppl only on this queue but this would only work if everyone is not needed to subbmit to this particular queue. Regards, From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Garfield Robinson Sent: Tuesday, July 26, 2011 8:39 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] View queue via the web w/o ticket creation ability [faked-from][auto-ip] I'm definitely an RT newbie (4.0.1) and in our department we wanted to create a generic user account that could login via the web and view a particular queue w/o being able to create a ticket. Not looking for the self service option, but for a privileged user to view a particular queue. This account would be used by the regular staff to view the queue and see if their particular ticket has been worked on or view the other queue submission (IT transparency-YAY L). I know that in order to allow tickets to be created the CreateTicket permission has to be given to Everyone. Like most permission schemes, is there a permission override option for everyone where I could explicitly state that a particular doesn't have the right to create a ticket, but everyone else does? So far everything else works, but I've been trying to figure out a variety of ways to do this, but keep coming up short. Thanks in advance. image001.png 2011 Training: http://bestpractical.com/services/training.html
[rt-users] Mobile interface Questions
Hi all, There is a login in /m/ but i only get redirected to the mobile IF after loging in on the normal IF.. is this on purpose, or my RT is missconfigured somewhere? Also, there is no mobile selfservice right? Would this be possible by adding a branching logic to /m/index.html to use not _elements/menu but for example /_elements/self/menu etc? Based on if the one who is loging in is privilaged or not? (Or i just wish this would be so simple? (= ) Thank you. Regards, Daniel O.T. 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New RT Installation and corrupted RT Graphics??
HI, apache2 uses by default www-data group (as far as i know, by default) my maison_data/obj is: owned by www-data (www-data) has readwrite Group: www-data has readwrite others: none so it would be a chmod -R 660 /maison_data/obj and a chown -R www-data:www-data /maison_data/obj Hope this helps. Regards, Daniel -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of nanastasiou Sent: Friday, July 22, 2011 1:55 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] New RT Installation and corrupted RT Graphics?? [faked-from][auto-ip] ok, it's now fine. it had to do with selinux preventing rt from working properly. how do i go from here now? any tutorial on creating groups/users etc? nanastasiou wrote: No, I didn't. What is the best practice? Also what about rt? Am I mean to run it under the rt user or the root user? What permissions should I assign to mason_data/obj/ ? Kevin Falcone-2 wrote: On Thu, Jul 21, 2011 at 08:56:09AM -0700, nanastasiou wrote: Actually even on port 8080 I get permission errors. At the moment I am running both rt+apache under the root account. Am I meant to create a seperate user account to run them on? Apache by default starts as root but drops privileges. Did you really override that to force it to run as root all the time? As noted, your permissions in mason_data/obj/ need to be fixed -kevin Kevin Falcone-2 wrote: On Thu, Jul 21, 2011 at 04:07:58AM -0700, nanastasiou wrote: Ok, Just noticed that if i use port 8080 none of those error messages come up. Is this the port I am meant to use with RT ? RT runs on the port you configure it to use. As pointed out later in the thread, your error comes because of mixing permissions. I assume you're running rt-server on 8080 as root and apache on 80 as non-root and that'll break your permissions -kevin 2011 Training: http://bestpractical.com/services/training.html -- View this message in context: http://old.nabble.com/New-RT-Installation-and-corrupted-RT-Graphics- --tp32068825p32108602.html Sent from the Request Tracker - User mailing list archive at Nabble.com. 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html -- View this message in context: http://old.nabble.com/New-RT-Installation-and-corrupted-RT-Graphics---tp3206 8825p32114653.html Sent from the Request Tracker - User mailing list archive at Nabble.com. 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT3-RT4 GUI menu missing after upgrade?
Hi all! Please help me: i upgraded our test rig to 4.0.1 from 3.8.7, the GUI looks as on the attached pic: (menu is not working,etc). Also my config looks like the old config (template config missing, old rights setting system, etc.) What had i missed? Thank you all, Regards, Daniel. 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT3-RT4 GUI menu missing after upgrade?
Update: I managed to find out that in my /local/html something got stuck in there.. after renameing i now have to no gui, but no menu at all... picture: http://tinypic.com/r/a4o3eq/7 All help is welcome... Thanks, Daniel 2011 Training: http://bestpractical.com/services/training.html
