[rt-users] RT4 : create ticket from email
I'm having issues trying to create a ticket by sending an email from inside a script to an already existing RT mail queue. This queue is working well and has been for quite some time. I tried this on the command line but it never creates a ticket : mailx -v -s TEST email rt-que...@myhost.con $LOG I created a user within RT that has writes to create a ticket and I use this user when I send the email. I also have the following set in my RT_SiteConfig.pm : Set($AutoCreateNonExternalUsers,1); Thanks in advance, Scott Gruber Senior UNIX Systems Administrator -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
Re: [rt-users] RT-4.0.5 : Can't do Simple Search on Articles
When I login to RT 3.8.8 I find myself at the RT at a glance. From here I click on 'RTFM' to the left and I have a Search area and a button that allows me to do a Simple Search on all my RTFM articles. Maybe on RT 4.0.5 it has changed but for the life of I cannot find it. Scott On May 7, 2012, at 5:46 PM, Kevin Falcone wrote: On Mon, May 07, 2012 at 09:35:34AM -0700, UnixMan wrote: In RT-3.8.8 we could do simple search on the RTFM articles, but, in RT-4.0.5 we cannot. It should still exist, you're going to need to tell us more about what pages it appeared on in 3.8 that it doesn't appear on in 4.0 Also I noticed the test RT-4.0.5 instance on Best Practical's website that RTFM is included in the Home Pulldown but ours is not. That's a dashboard, click on it, it'll take you to a list of tickets about RTFM (You'll note the URL http://issues.bestpractical.com/Dashboards/5715/RTFM) -kevin
Re: [rt-users] RT-4.0.5 : Can't do Simple Search on Articles
Hi Kevin, When I login to RT 3.8.8 I find myself at the RT at a glance. From here I click on 'RTFM' to the left and I have a Search area and a button that allows me to do a Simple Search on all my RTFM articles. Maybe on RT 4.0.5 it has changed but for the life of I cannot find it. Thanks, Scott On May 7, 2012, at 5:46 PM, Kevin Falcone wrote: On Mon, May 07, 2012 at 09:35:34AM -0700, UnixMan wrote: In RT-3.8.8 we could do simple search on the RTFM articles, but, in RT-4.0.5 we cannot. It should still exist, you're going to need to tell us more about what pages it appeared on in 3.8 that it doesn't appear on in 4.0 Also I noticed the test RT-4.0.5 instance on Best Practical's website that RTFM is included in the Home Pulldown but ours is not. That's a dashboard, click on it, it'll take you to a list of tickets about RTFM (You'll note the URL http://issues.bestpractical.com/Dashboards/5715/RTFM) -kevin
Re: [rt-users] RT 4.0.5 smrsh and EX_TEMPFAIL
I tried the --debug flag but it didn't produce anything substantial. I did find the RTAddressRegexp setting within RT_SiteConfig.pm was off and fixed that , but, it didn't fix my problem. I also made sure my userid had all permissions turned on but still nothing. Any ideas on where to go next ? Thanks again, Scott Sent from my iPad On Mar 30, 2012, at 9:38 AM, Thomas Sibley t...@bestpractical.com wrote: On 03/30/2012 09:25 AM, UnixMan wrote: When I test it on the server on the command line it all works, just mail coming externally is the issue. This points to permissions or some other difference when running under sendmail vs. running manually as a different user. Update an alias to run rt-mailgate with the --debug flag and see what that gets you. Also, check your web server logs to see if it even hits RT or if it fails before then. Thomas
[rt-users] RT 3.8.8 to RT 4.0.5 DB Upgrade Warning
I'm getting the below warning when I'm upgrading my RT 3.8.8 mySQL DB to RT 4.0.5. I checked the source DB I used mysql SELECT * FROM `rt388`.`Tickets` where Type = 'approval'; and the upgraded DB using the below command mysql SELECT * FROM `rt405`.`Tickets` where Type = 'approval'; and all looks the same. It appears that this is a benign Warning I just need to clarify because it will soon be the prod RT instance. Other than this and the RTFM error (the upgrade script worked flawlessly) the rest of the DB upgrade went very well. Thanks for all your help, Scott --- Enter RT version if you want to stop upgrade at some point, or leave it blank if you want apply above upgrades: IT'S VERY IMPORTANT TO BACK UP BEFORE THIS STEP Proceed [y/N]:y Processing 3.8.9 Now inserting data. Processing 3.9.1 Now inserting data. Processing 3.9.2 Now inserting data. Processing 3.9.3 Now populating database schema. Processing 3.9.5 Now populating database schema. Processing 3.9.6 Now populating database schema. Processing 3.9.7 Now populating database schema. Now inserting data. Processing 3.9.8 Now populating database schema. Now inserting data. [Tue Mar 20 19:40:37 2012] [error]: We found RTFM tables in your database. Checking for content. (./etc/upgrade/3.9.8/content:17) [Tue Mar 20 19:40:37 2012] [error]: You appear to have RTFM Articles. You can upgrade using the etc/upgrade/upgrade-articles script. Read more about it in UPGRADING (./etc/upgrade/3.9.8/content:22) Processing 4.0.0rc2 Now populating database schema. Processing 4.0.0rc4 Now populating database schema. Processing 4.0.0rc7 Now inserting data. [Tue Mar 20 19:40:41 2012] [warning]: There is no ___Approvals queue in the DB (./etc/upgrade/4.0.0rc7/content:8) Processing 4.0.1 Now inserting data. Processing 4.0.3 Now inserting data. Processing 4.0.4 Now inserting data. Done.
[rt-users] could not find component for path MyCalendar
I just installed RT3.8.8 and when I log in I get the following at the RT at
a glance
(this is because we're using this as a test bed for RT 4.0.4 migration) :
could not find component for path 'MyCalendar'
Here is what it looks like in my RT_SiteConfig.pm :
# Calendar details can be found under
http://cpansearch.perl.org/src/NCHUCHE/RTx-Calendar-0.07/README
Set(@Plugins, qw(RTx::Calendar));
Set($CalendarDisplayOwner, 1);
Set($ICalTicketType, Data::ICal::Entry::Event);
Set($ICalReminderType ,Data::ICal::Entry::Todo);
@CalendarPopupFields = ('Status', 'OwnerObj-Name', 'DueObj-ISO');
Set(@Active_MakeClicky, qw(httpurl));
Set(@Plugins, qw(RTx::AssetTracker::System));
Set(@Plugins, qw(RTx::EmailCompletion));
#Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction));
Set($HomepageComponents, [qw(QuickCreate Quicksearch MyCalendar
MyAdminQueues MySupportQueues MyReminders RefreshHomepage)]);
Any and all help is greatly appreciated,
Thanks,
Scott
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 6, 2012
Re: [rt-users] could not find component for path MyCalendar
Thanks Ruslan,
it now looks like :
Set(@Plugins, qw(
RT::Extension::MergeUsers
RTx::Calendar
RTx::EmailCompletion
RT::Authen::ExternalAuth
));
but unfortunately the problems still persists.
Any and all ideas are greatly sppreciated,
Thanks,
Scott
On Feb 8, 2012, at 11:48 AM, Ruslan Zakirov wrote:
On Wed, Feb 8, 2012 at 20:42, senior.unix senior.u...@gmail.com wrote:
I just installed RT3.8.8 and when I log in I get the following at the RT at
a glance
(this is because we're using this as a test bed for RT 4.0.4 migration) :
could not find component for path 'MyCalendar'
Here is what it looks like in my RT_SiteConfig.pm :
# Calendar details can be found under
http://cpansearch.perl.org/src/NCHUCHE/RTx-Calendar-0.07/README
Set(@Plugins, qw(RTx::Calendar));
Set($CalendarDisplayOwner, 1);
Set($ICalTicketType, Data::ICal::Entry::Event);
Set($ICalReminderType ,Data::ICal::Entry::Todo);
@CalendarPopupFields = ('Status', 'OwnerObj-Name', 'DueObj-ISO');
Set(@Active_MakeClicky, qw(httpurl));
Set(@Plugins, qw(RTx::AssetTracker::System));
Set(@Plugins, qw(RTx::EmailCompletion));
#Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction));
Set($HomepageComponents, [qw(QuickCreate Quicksearch MyCalendar
MyAdminQueues MySupportQueues MyReminders RefreshHomepage)]);
You need to put all plugins in one place
Set(@Plugins, qw(
RTx::Calendar
RT::Extension::Another
...other plugins...
));
Any and all help is greatly appreciated,
Thanks,
Scott
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston — March 5 6, 2012
--
Best regards, Ruslan.
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 6, 2012
