Re: [rt-users] RT Cron Ticket Creation

[tcamish]

Sorry that was a typo when I put the code into this forum - i'd closed the
.sh file when so I couldnt copy and paste. I have corrected the code in my
question.



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[rt-users] Custom Field base on another Custom Field

[tcamish]

Afternoon All,

I know this isnt a question as such but I just came across a weird thing in
RT3 with Custom Fields and then managed to solve it myself, so thought i'd
post it on here in case anyone else gets the same problem.

Example (fake entries): A custom field called Top Level and one called
Category.

*Top Level options:*
Active Directory
Printers
Hardware

*Category options*
Password reset
Wont Print
Installation
New User
Needs Drivers
Profile Issue
New Server
Permissions

I then set the categories are based on option in the Category custom field
to the Top Level custom field and set the category column, so the custom
field page looked like below:

http://requesttracker.8502.n7.nabble.com/file/n57218/Fileds.png 


Then if, for example, I chose Active Directory from the Top Level field,
the Category would show like below when i go to select it:

*Active Directory*
 Password Reset
*Active Directory*
 New User
*Active Directory*
 Profile Issue
*Active Directory*
 Permissions

Obviously very irritating.

The way i got round this was to go into the config of the Category custom
field, and the categories that come under Active Directory i set the Sort
Order column to 1, for those under Printers i set to 2, and those under
Hardware i set to 3. This made the custom field display as below:

*Active Directory*
 Password Reset
 New User
 Profile Issue
 Permissions


So, when creating a custom field and basing it on another one, unless you
want it to display in a really stupid way, setting the options under each
category to the same sort order fixes it.

Hope this helps.



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[rt-users] RT3 Log File

[tcamish]

Hi,

I've been searching the forum for the past hour and been unable to find an
answer to the following simple question:

How do I open the rt.log file?

We have recently changed companies and have a new mail exchange server and
therefore changed the details in the config, but despite the tickets being
tagged with Outgoing email recorded, none of the emails are being
received. I'm hoping the log file will show whats happening.

Thanks.



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