[rt-users] RT with Long email

[wajdi]

Hi,

I have RT4.2.12 running successfully with incoming and outgoing email. But
when I have more reply in the email (Ticket) it doesn't be displayed in RT
and I have this message "The body of the message is not displayed because it
is too long" 

Please help me 

Thanks a lot.

 

 

-
RT 4.4 and RTIR Training Sessions 
(http://bestpractical.com/services/training.html)
* Hamburg Germany - March 14 & 15, 2016
* Washington DC - May 23 & 24, 2016

[rt-users] rt SelfService

[wajdi]

Hi,

I have rt4.2.12  working fine in my society and I have my group. I want that
every one of my group be responsible of ech queue so I want that every user
see all the tickets of the queue under his responsibility when he logged in
in the SelfService.

Please help me

 

-
RT 4.4 and RTIR Training Sessions 
(http://bestpractical.com/services/training.html)
* Hamburg Germany - March 14 & 15, 2016
* Washington DC - May 23 & 24, 2016

[rt-users] auto-generated random pronounceable password

[wajdi]

Here the code of the template "Autoreply"

 

Subject: AutoReply: {$Ticket->Subject}

 

 

 Greetings,

 

 This message has been automatically generated in response to the

 creation of a helpdesk call:

 

 "{$Ticket->Subject()}",

 

 a summary of which appears below.

 

 There is no need to reply to this message right now. Your ticket has been

  assigned an ID of [{$rtname} #{$Ticket->id()}]. Please include this string

 in the subject line of all future correspondence about this issue.

 

 {

 *RT::User::GenerateRandomNextChar = \::User::_GenerateRandomNextChar;

 

 

 if (($Transaction->CreatorObj->id != $RT::Nobody->id) &&

 (!$Transaction->CreatorObj->Privileged) &&

 ($Transaction->CreatorObj->__Value('Password') eq '*NO-PASSWORD*')

 ) {

 

 

 

 my $user = RT::User->new($RT::SystemUser);

 $user->Load($Transaction->CreatorObj->Id);

 my ($stat, $pass) = $user->SetRandomPassword();

 

 

 

 if (!$stat) {

 $OUT .=

 

 "An internal error has occurred. RT was not able to set a password for you.

 Please contact your local RT administrator for assistance.";

 

 

 }

 

 

 $OUT .= "

 You can check the current status and history of your requests at:

 

 

 ".$RT::WebURL."

 

 

 When prompted, enter the following username and password:

 

 

 Username: ".$user->Name."

 Password: ".$pass."

 

 ";

 }

 }

 

 

 Thank you.

 {$Ticket->QueueObj->CorrespondAddress()}

 

 

 -

 {$Transaction->Content()}

 

 

 

When I copied and pasted this exactly as-is to my default "Autoreply"
template, it put the content in the Subject line. Why ? I don't understand 

Please help me it's very important to use the SelfService wed interface.

[rt-users] RT SelfService

[wajdi]

Hello,

In Use of the SelfService interface can create a user with password manually
without automatic generation of password?

If yes how can I do it ?

Thank you for all 

[rt-users] Autoreply with password

[wajdi]

When i configure my templaite to autoreply when create a ticket it's ok but
the autoreply comme in the subject of the email not in the body please what
can I do this (the text come in the body of the email).

Notice : here the code of auto reply

Subject: AutoReply: {$Ticket->Subject}

 

 

 Greetings,

 

 This message has been automatically generated in response to the

 creation of a helpdesk call:

 

 "{$Ticket->Subject()}",

 

 a summary of which appears below.

 

 There is no need to reply to this message right now. Your ticket has been

  assigned an ID of [{$rtname} #{$Ticket->id()}]. Please include this string

 in the subject line of all future correspondence about this issue.

 

 {

 *RT::User::GenerateRandomNextChar = \::User::_GenerateRandomNextChar;

 

 

 if (($Transaction->CreatorObj->id != $RT::Nobody->id) &&

 (!$Transaction->CreatorObj->Privileged) &&

 ($Transaction->CreatorObj->__Value('Password') eq '*NO-PASSWORD*')

 ) {

 

 

 

 my $user = RT::User->new($RT::SystemUser);

 $user->Load($Transaction->CreatorObj->Id);

 my ($stat, $pass) = $user->SetRandomPassword();

 

 

 

 if (!$stat) {

 $OUT .=

 

 "An internal error has occurred. RT was not able to set a password for you.

 Please contact your local RT administrator for assistance.";

 

 

 }

 

 

 $OUT .= "

 You can check the current status and history of your requests at:

 

 

 ".$RT::WebURL."

 

 

 When prompted, enter the following username and password:

 

 

 Username: ".$user->Name."

 Password: ".$pass."

 

 ";

 }

 }

 

 

 Thank you.

 {$Ticket->QueueObj->CorrespondAddress()}

 

 

 -

 {$Transaction->Content()}

 

 

 

[rt-users] Password root

[wajdi]

Hello,

How can i change the root password 

Notice : the root password by default is set 'password'

thanks

[rt-users] Attaque de type CSRF possible

[wajdi]

Hi,


Attaque de type CSRF possible


RT a détecté qu'une attaque de type CSRF était possible pour cette requête,
en raison de L'en-tête "Referrer" envoyée par votre navigateur (x.x.x.x:80)
n'est pas autorisé par la configuration de RT (127.0.0.1:80). Un attaquant
malicieux et peut-être en train d'essayer de mettre à jour un ticket à votre
place.Si vous n'êtes pas à l'origine de cette requête, alors vous devriez
alerter votre responsable sécurité.

Si vous souhaitiez vraiment visiter /Ticket/Update.html et mettre à jour un
ticket, alors
 cliquez ici pour poursuivre votre demande.

Notice : i use rt4.2.12

Please help me, how can i resolve this error.

thanks

[rt-users] Problem with postfix please help me

[wajdi]

I have rt-4.2.12 installed with postfix and fetchmail for outbound and
inbound mail all of there work fine. But the two  last days postfix stop
sending mail .

Notice that postfix was installed with a smtp.gmail.com as a relayhost and
when I send a mail I obtain in /var/log/mail.log"connect to
smtp.gmail.com[]:587 : Connection timed out"

 I don't understand what's the problem 

Please help me

[rt-users] RT::Extension::MobileUI +rt-4.2.12

[wajdi]

Hello,

How can i access to my rt-4.2.12 with mobile interface? With rt-4.0 or
greater we have   
RT::Extension::MobileUI but with rt-4.2.12 I don't know.

Please help me

thanks

[rt-users] chart problem

[wajdi]

Hii all,

I am a new user of request tracher 4.0.19. I installed it in ubuntu 14.04
and it work successfully but the problem is when I try to chart the search
result I obtain an icon( despite that I make in my RT_SiteConfig.pm :
set($DiasableGD, '0');).

Please help me

thanks