Re: [rt-users] Custom scrip condition

2016-03-22 Thread Martin Wheldon 

Hi Raymond,

The following plugin may be what you are looking for.

https://metacpan.org/pod/RT::Extension::AdminConditionsAndActions

Best Regards

Martin

On 2016-03-22 13:49, raymond.teunis...@kpn.com wrote:

Hi,

I'm trying to find a way to add a custom scrip-condition, for when a
ticket is merged.

The thing I basically want is that when ticket 1 is merged into ticket
2 (which is closed), it automagically sets the status of ticket 2 to
open. I'm running RT 4.2, and I'm not good in Perl. Can anyone help me
with the code for the custom condition?

Thanks!

Raymond


-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016

-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016

[rt-users] Custom scrip condition

2016-03-22 Thread raymond.teunissen 
Hi,

I'm trying to find a way to add a custom scrip-condition, for when a ticket is 
merged.
The thing I basically want is that when ticket 1 is merged into ticket 2 (which 
is closed), it automagically sets the status of ticket 2 to open. I'm running 
RT 4.2, and I'm not good in Perl. Can anyone help me with the code for the 
custom condition?

Thanks!
Raymond

-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016