[rt-users] How to get TicketObj from a Ticket ID

2009-11-17 Thread Brumm, Torsten / Kuehne + Nagel / Ham MI-ID 
Hi,
i'm now searching since some hours how to get the TicketObj from a given Ticket 
ID.

Normally from within a scrip i go this way: $self-TicketObj and i can work 
with all the Information (like $self-TicketObj-Status etc)

Now i have only i Ticket ID stored in a variable and i'm searching a way to get 
back my TicketObj.

Any hints? I'm lost at the moment

Thanks

Torsten

Kuehne + Nagel (AG  Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), 
Dirk Blesius (Stellv.), Reiner Heiken (Stellv.), Bruno Mang, Alfred Manke, 
Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer 
Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 
812773878, Persoenlich haftende Gesellschaft: Kuehne  Nagel A.G., Sitz: 
Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne



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Re: [rt-users] How to get TicketObj from a Ticket ID

2009-11-17 Thread Matt Zagrabelny 
On Tue, 2009-11-17 at 15:33 +0100, Brumm, Torsten / Kuehne + Nagel / Ham
MI-ID wrote:
 Hi,
 i'm now searching since some hours how to get the TicketObj from a given 
 Ticket ID.
 
 Normally from within a scrip i go this way: $self-TicketObj and i can work 
 with all the Information (like $self-TicketObj-Status etc)
 
 Now i have only i Ticket ID stored in a variable and i'm searching a way to 
 get back my TicketObj.

my $TicketObj = LoadTicket($id);

-- 
Matt Zagrabelny - mzagr...@d.umn.edu - (218) 726 8844
University of Minnesota Duluth
Information Technology Systems  Services
PGP key 1024D/84E22DA2 2005-11-07
Fingerprint: 78F9 18B3 EF58 56F5 FC85  C5CA 53E7 887F 84E2 2DA2

He is not a fool who gives up what he cannot keep to gain what he cannot
lose.
-Jim Elliot

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Re: [rt-users] How to get TicketObj from a Ticket ID

2009-11-17 Thread Jason A. Smith 
On Tue, 2009-11-17 at 15:33 +0100, Brumm, Torsten / Kuehne + Nagel / Ham
MI-ID wrote:
 Hi,
 i'm now searching since some hours how to get the TicketObj from a given 
 Ticket ID.
 
 Normally from within a scrip i go this way: $self-TicketObj and i can work 
 with all the Information (like $self-TicketObj-Status etc)
 
 Now i have only i Ticket ID stored in a variable and i'm searching a way to 
 get back my TicketObj.
 
 Any hints? I'm lost at the moment

Try something like:

my $Ticket = RT::Ticket-new($RT::SystemUser);
$Ticket-Load(TicketID#)

You can replace $RT::SystemUser with an RT::CurrentUser object for a
user in your system if you want to have actions restricted by or
transactions recorded for that user.

 Thanks
 
 Torsten
 
 Kuehne + Nagel (AG  Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann 
 (Vors.), Dirk Blesius (Stellv.), Reiner Heiken (Stellv.), Bruno Mang, Alfred 
 Manke, Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, 
 Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 
 812773878, Persoenlich haftende Gesellschaft: Kuehne  Nagel A.G., Sitz: 
 Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne
 
 
 
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 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
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-- 
/--\
|  Jason A. Smith  Email:  smit...@bnl.gov |
|  Atlas Computing Facility, Bldg. 510MPhone: +1-631-344-4226  |
|  Brookhaven National Lab, P.O. Box 5000  Fax:   +1-631-344-7616  |
|  Upton, NY 11973-5000,  U.S.A.   |
\--/



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Re: [rt-users] How to get TicketObj from a Ticket ID

2009-11-17 Thread Brumm, Torsten / Kuehne + Nagel / Ham MI-ID 
Hi Matt  Jason,

thanks for your support, but i cant get this running. I have tried both methods 
and both wont work.

Here my Action Code:

my $DepOnBy = $self-TicketObj-DependedOnBy;
while( my $dep = $DepOnBy-Next ) {
  next unless( $dep-BaseURI-IsLocal );
  my $orig = $dep-BaseObj-Id;
  my $depon = $dep-TargetObj-Id;
  $RT::Logger-debug(ORIG: $orig DEPON: $depon);
}

my $OriginalTicketObj = RT::Ticket-new($RT::SystemUser);
$OriginalTicketObj-Load($orig);

$RT::Logger-debug(TBRUMM-LWIS-TST: CustomActionCleanCode - Ende);
return 1; 

---

This is the version like explained from Jason and it is not working.

And the same problem if i replace:

my $OriginalTicketObj = RT::Ticket-new($RT::SystemUser);
$OriginalTicketObj-Load($orig);

with

my $OriginalTicketObj = LoadTicket($orig);

I have now idea anymore whats going wrong at the moment.

Thanks

Torsten


Kuehne + Nagel (AG  Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), 
Dirk Blesius (Stellv.), Reiner Heiken (Stellv.), Bruno Mang, Alfred Manke, 
Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer 
Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 
812773878, Persoenlich haftende Gesellschaft: Kuehne  Nagel A.G., Sitz: 
Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne



-Urspruengliche Nachricht-
Von: rt-users-boun...@lists.bestpractical.com 
[mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von Matt Zagrabelny
Gesendet: Dienstag, 17. November 2009 15:38
An: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] How to get TicketObj from a Ticket ID

On Tue, 2009-11-17 at 15:33 +0100, Brumm, Torsten / Kuehne + Nagel / Ham MI-ID 
wrote:
 Hi,
 i'm now searching since some hours how to get the TicketObj from a given 
 Ticket ID.
 
 Normally from within a scrip i go this way: $self-TicketObj and i can 
 work with all the Information (like $self-TicketObj-Status etc)
 
 Now i have only i Ticket ID stored in a variable and i'm searching a way to 
 get back my TicketObj.

my $TicketObj = LoadTicket($id);

--
Matt Zagrabelny - mzagr...@d.umn.edu - (218) 726 8844 University of Minnesota 
Duluth Information Technology Systems  Services PGP key 1024D/84E22DA2 
2005-11-07
Fingerprint: 78F9 18B3 EF58 56F5 FC85  C5CA 53E7 887F 84E2 2DA2

He is not a fool who gives up what he cannot keep to gain what he cannot lose.
-Jim Elliot

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Re: [rt-users] How to get TicketObj from a Ticket ID

2009-11-17 Thread Brumm, Torsten / Kuehne + Nagel / Ham MI-ID 
Finally i got the error. outsite the while loop the $orig variable does not 
exsist.

Thanks to all for the help.

Torsten 

-Ursprüngliche Nachricht-
Von: rt-users-boun...@lists.bestpractical.com 
[mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von Brumm,Torsten 
/ Kuehne + Nagel / Ham MI-ID
Gesendet: Dienstag, 17. November 2009 16:12
An: Matt Zagrabelny; rt-users@lists.bestpractical.com; smit...@bnl.gov
Betreff: Re: [rt-users] How to get TicketObj from a Ticket ID

Hi Matt  Jason,

thanks for your support, but i cant get this running. I have tried both methods 
and both wont work.

Here my Action Code:

my $DepOnBy = $self-TicketObj-DependedOnBy; while( my $dep = $DepOnBy-Next ) 
{
  next unless( $dep-BaseURI-IsLocal );
  my $orig = $dep-BaseObj-Id;
  my $depon = $dep-TargetObj-Id;
  $RT::Logger-debug(ORIG: $orig DEPON: $depon); }

my $OriginalTicketObj = RT::Ticket-new($RT::SystemUser); 
$OriginalTicketObj-Load($orig);

$RT::Logger-debug(TBRUMM-LWIS-TST: CustomActionCleanCode - Ende); return 1; 

---

This is the version like explained from Jason and it is not working.

And the same problem if i replace:

my $OriginalTicketObj = RT::Ticket-new($RT::SystemUser); 
$OriginalTicketObj-Load($orig);

with

my $OriginalTicketObj = LoadTicket($orig);

I have now idea anymore whats going wrong at the moment.

Thanks

Torsten


Kuehne + Nagel (AG  Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), 
Dirk Blesius (Stellv.), Reiner Heiken (Stellv.), Bruno Mang, Alfred Manke, 
Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer 
Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 
812773878, Persoenlich haftende Gesellschaft: Kuehne  Nagel A.G., Sitz: 
Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne



-Urspruengliche Nachricht-
Von: rt-users-boun...@lists.bestpractical.com 
[mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von Matt Zagrabelny
Gesendet: Dienstag, 17. November 2009 15:38
An: rt-users@lists.bestpractical.com
Betreff: Re: [rt-users] How to get TicketObj from a Ticket ID

On Tue, 2009-11-17 at 15:33 +0100, Brumm, Torsten / Kuehne + Nagel / Ham MI-ID 
wrote:
 Hi,
 i'm now searching since some hours how to get the TicketObj from a given 
 Ticket ID.
 
 Normally from within a scrip i go this way: $self-TicketObj and i can 
 work with all the Information (like $self-TicketObj-Status etc)
 
 Now i have only i Ticket ID stored in a variable and i'm searching a way to 
 get back my TicketObj.

my $TicketObj = LoadTicket($id);

--
Matt Zagrabelny - mzagr...@d.umn.edu - (218) 726 8844 University of Minnesota 
Duluth Information Technology Systems  Services PGP key 1024D/84E22DA2 
2005-11-07
Fingerprint: 78F9 18B3 EF58 56F5 FC85  C5CA 53E7 887F 84E2 2DA2

He is not a fool who gives up what he cannot keep to gain what he cannot lose.
-Jim Elliot

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