Re: [rt-users] Query builder and multi-select custom fields
There is a patch on rt3.fsck.com that needs testing:
http://rt3.fsck.com/Ticket/Display.html?id=8541#txn-77170
I'm not sure it applies to the latest 3.8
On Tue, Jan 27, 2009 at 12:49 PM, Alex Young
alexyo...@scoutsolutions.co.uk wrote:
Thanks, but that brings back hundreds of tickets, when we know the other
query *should* bring back just the one ticket that has the CF set to
those two values.
Looking through the RT bug system, it looks like this is a known bug and
is due to be fixed in 3.8.3.
-Original Message-
From: Kenneth Crocker [mailto:kfcroc...@lbl.gov]
Sent: 26 January 2009 18:40
To: Alex Young
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Query builder and multi-select custom fields
Alex,
Try changing the AND to OR between your two like
conditions. Hope
this helps.
Kenn
LBNL
On 1/26/2009 7:04 AM, Alex Young wrote:
I have a ticket in the Support queue that has both the 'External' and
'Internal' client types in a custom multi-select field. When I run the
following search:
Queue = 'Support' AND 'CF.{Client}' LIKE 'Internal' AND 'CF.{Client}'
LIKE 'Internal'
I expected to get the ticket back, but instead I get 0 tickets. Is
this
valid behaviour from RT's perspective? Should I be searching in some
other way to return the ticket when it has a CF set to two values?
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--
Best regards, Ruslan.
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Re: [rt-users] Query builder and multi-select custom fields
I attempted to run the patch but it failed. Looks like it won't work for 3.8.2
patching file lib/RT/Tickets_Overlay.pm
Hunk #1 succeeded at 1223 (offset 58 lines).
Hunk #2 succeeded at 1231 (offset 58 lines).
Hunk #3 succeeded at 1260 (offset 58 lines).
Hunk #4 succeeded at 1280 (offset 58 lines).
Hunk #5 succeeded at 1308 (offset 58 lines).
Hunk #6 FAILED at 1330.
Hunk #7 succeeded at 1447 (offset 66 lines).
1 out of 7 hunks FAILED -- saving rejects to file lib/RT/Tickets_Overlay.pm.rej
-Original Message-
From: Ruslan Zakirov [mailto:ruslan.zaki...@gmail.com]
Sent: 27 January 2009 11:49
To: Alex Young
Cc: Kenneth Crocker; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Query builder and multi-select custom fields
There is a patch on rt3.fsck.com that needs testing:
http://rt3.fsck.com/Ticket/Display.html?id=8541#txn-77170
I'm not sure it applies to the latest 3.8
On Tue, Jan 27, 2009 at 12:49 PM, Alex Young
alexyo...@scoutsolutions.co.uk wrote:
Thanks, but that brings back hundreds of tickets, when we know the other
query *should* bring back just the one ticket that has the CF set to
those two values.
Looking through the RT bug system, it looks like this is a known bug and
is due to be fixed in 3.8.3.
-Original Message-
From: Kenneth Crocker [mailto:kfcroc...@lbl.gov]
Sent: 26 January 2009 18:40
To: Alex Young
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Query builder and multi-select custom fields
Alex,
Try changing the AND to OR between your two like
conditions. Hope
this helps.
Kenn
LBNL
On 1/26/2009 7:04 AM, Alex Young wrote:
I have a ticket in the Support queue that has both the 'External' and
'Internal' client types in a custom multi-select field. When I run the
following search:
Queue = 'Support' AND 'CF.{Client}' LIKE 'Internal' AND 'CF.{Client}'
LIKE 'Internal'
I expected to get the ticket back, but instead I get 0 tickets. Is
this
valid behaviour from RT's perspective? Should I be searching in some
other way to return the ticket when it has a CF set to two values?
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
___
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Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
Best regards, Ruslan.
___
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Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
[rt-users] Query builder and multi-select custom fields
I have a ticket in the Support queue that has both the 'External' and
'Internal' client types in a custom multi-select field. When I run the
following search:
Queue = 'Support' AND 'CF.{Client}' LIKE 'Internal' AND 'CF.{Client}'
LIKE 'Internal'
I expected to get the ticket back, but instead I get 0 tickets. Is this
valid behaviour from RT's perspective? Should I be searching in some
other way to return the ticket when it has a CF set to two values?
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
