Hi,
We're running RT 3.8.8 and we need to fire a scrip when a ticket is
transferred away from a queue (to any possible destination).
The condition built into RT On queue change only seems to fire when a
ticket is transferred in but not when a ticket is transferred out.
I've tried various
You need to have a global scrip that check for a queue change
and if the previous queue was the queue that you want to track
or react to exits.
Cheers,
Ken
On Mon, Sep 20, 2010 at 01:19:32PM -0400, David Moreau Simard wrote:
Hi,
We're running RT 3.8.8 and we need to fire a scrip when a
This is so weird.. would it be a bug ? Because the code certainly
doesn't behave the way I would expect.
I've tried several things as a global scrip as Kenneth recommended:
Condition: User Defined
Action: User Defined
Template: Blank
Custom Condition:
my $Transaction = $self-TransactionObj;
David,
Maybe it's just the way the typing looks, but it looks like you defined my
$Transaction with a capitol T, but when you specify it in the code, it has
a lowercase t. This might cause a problem. What did you see in your log
file?
Kenn
LBNL
On Mon, Sep 20, 2010 at 12:53 PM, David Moreau
