[rt-users] RT Command Line
Hello list, Simple question for you. If I wanted to run the RT command line from my local computer (which is a mac), it is necessary to install the full RT first? Or is it possible to download the RT CLI separately? Thanks Tim -- GPG me!! gpg --keyserver pool.sks-keyservers.net --recv-keys F186197B
Re: [rt-users] RT Command Line
On Thu, Jan 17, 2013 at 04:16:27PM -0500, Tim Dunphy wrote: Simple question for you. If I wanted to run the RT command line from my local computer (which is a mac), it is necessary to install the full RT first? Or is it possible to download the RT CLI separately? You do not need all of RT, but I'm not aware of a separate packaging for bin/rt. You can scp your.rt.server:/opt/rt4/bin/rt down to your Mac and then install the few non-core dependencies that it has (you can see them listed around line 65 or so of bin/rt). If you don't have access to your RT server, you could download the RT tarball and take the copy of bin/rt inside it, which is configured to use #!/usr/bin/perl. -kevin pgp76_O3_5bLm.pgp Description: PGP signature
Re: [rt-users] RT Command Line
Hey Kevin, That's awesome advice. Thanks, and I'll do that. I built the RT server and I really like working with it. Looking forward to getting more comfortable with the command line. I hear it's a bit more limited in what it can do than the web gui, but what it can do is allow you to process your tickets a lot faster. And yes we have a lot of them here. Regards, Tim On Thu, Jan 17, 2013 at 5:04 PM, Kevin Falcone falc...@bestpractical.comwrote: On Thu, Jan 17, 2013 at 04:16:27PM -0500, Tim Dunphy wrote: Simple question for you. If I wanted to run the RT command line from my local computer (which is a mac), it is necessary to install the full RT first? Or is it possible to download the RT CLI separately? You do not need all of RT, but I'm not aware of a separate packaging for bin/rt. You can scp your.rt.server:/opt/rt4/bin/rt down to your Mac and then install the few non-core dependencies that it has (you can see them listed around line 65 or so of bin/rt). If you don't have access to your RT server, you could download the RT tarball and take the copy of bin/rt inside it, which is configured to use #!/usr/bin/perl. -kevin -- GPG me!! gpg --keyserver pool.sks-keyservers.net --recv-keys F186197B
Re: [rt-users] rt command line, to see all tickets updated yesterday.
On Thu, May 7, 2009 at 9:57 PM, Jeff Palmer je...@burstek.com wrote:
Hello,
I’m trying to use the rt command line to get a list of all tickets that were
modified yesterday. I currently have:
rt ls -t ticket Queue = 'Support' AND Status != 'rejected' AND LastUpdated
= '2009-05-06
It seems simple enough, but apparently the query is larger than I had
anticipated, because the web server times out before returning any results.
I’m looking for ideas/optimizations, to make this faster and more reliable.
How many tickets do you have in support queue? For mysql ideal index
would be (Queue, LastUpdated), however I don't think it's the problem,
expecially if you have less than 100k tickets in the queue. Slow logs
may help you identify real bottleneck.
As an aside, I know I can add the –f switch to pull things like id, and
subject. Is there a way to pull info out of a customfield also? An
example:
rt ls -t ticket Queue = 'Support' AND Status != 'rejected' AND LastUpdated
= '$EXPIRE' -f id,subject,customfield
I don't remember exact syntax, but it's probably CustomField.{Name} or
something like that. Hope somebody come up with exact version :)
Any help or advice would be greatly appreciated.
--
Best regards, Ruslan.
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[rt-users] RT Command Line Usage and Closing tickets
Hello all, I have a developer who is chomping at the bit to see if my proposed migration to RT3 will allow him to do the following. I am still working on the guts of getting our system from RT2 so while based on my reading of the list I think this is possible I thought I would ask. So the developer wants to see about integrating our Nagios instance into RT CLI usage. He has a unique event ID and wants to pass that to RT (first idea was to make it the ticket number, but now either subject or ticket contents or custom field). The nagios system would open tickets on events and then come back and close them. The issue is this closure, he is looking for a way to not search, parse, close but rather to search then close the returned tickets and to do so with one command line call. Where I go grey and foggy, in that RT3 CLI is not something I have experience with, is if he could do the search + close operation all in scripted command line event. Thanks for the Help, Brian ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] rt command line features broken?
Hi all. The rt command line tool doesn't seem to have the feature that it says it has. Anyone else run into this? See below: [EMAIL PROTECTED] ~]# rt help group Users and groups are identified by name or numeric ID. The following generic operations may be performed upon them: - list - show - edit - create In addition, the following type-specific actions exist: - grant - revoke Attributes: The following attributes can be used with rt show or rt edit to retrieve or edit other information associated with users and groups: rights Global rights granted to this user. rights/queue Queue rights for this user. So, according to this, I should be able to run a command like `rt show group/mygroup/rights`. However, when I run that, I get: [EMAIL PROTECTED] ~]# rt show group/mygroup/rights # Unknown object type: group id: group/mygroup/rights I get the same error when I run `rt show group/mygroup` Is it possible that the documentation came before the implementation? David Smithson ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
