Re: [rt-users] Recurring signin with 3.6.4
Kenneth Crocker wrote: Kenneth, We are on Oracle 9 (soon going to 10) and RT doesn't seem to work well with Oracle for sessions. So we use the file method for storing. I would love to hear from anyone using Oracle on how they deal with the sessions table problem. Kenn LBNL On 12/5/2007 5:49 AM, Kenneth Marshall wrote: Craig and Kenn, I am curious. What are your reasons for storing the session information in a file and not in the database? We tried it too, storing in the db, using Oracle XE (10g) but it doesn't work somehow. Since storing on disk does work and having a cron entry removing everything older than a couple of days I don't mind being those files on disk. There isn't any data in it which needs to be backuped up so I let it be. Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Recurring signin with 3.6.4
Joop, Thanks. We are currently doing the same thing you are (storing session on disk), yet I am still getting the two-time loop for sign-ins. What did you do to resolve the cookie problem, if you had one? If you didn't have a cookie problem, then I still can't figure out what is causing the double sign-in. What were you're setup procedures/parameters for storing session data to file? It perplexes me. I was looking thru the archives and the causes seemed to be in two camps: 1) the DB camp - whereas an alter for the sessions table to CLOB/ORACLE or LONGBLOB/MySQL seemed to work and 2) the store to file camp - which listed various causes such as FireFox/cookies/expire date on cookies/clearing cookies and possibly binary data corruption. At this point, I feel the need to ask Jesse what your technical guys have found out about this problem in relation to ORACLE and/or FireFox? Did this happen for ORACLE users in 3.6.1 thru 3.6.3? If not, what does 3.6.4 do differently that may cause this? This is critical to our getting 3.6.4 into production. Any help here would be greatly appreciated. Thanks. Kenn LBNL On 12/6/2007 1:09 AM, Joop van de Wege wrote: Kenneth Crocker wrote: Kenneth, We are on Oracle 9 (soon going to 10) and RT doesn't seem to work well with Oracle for sessions. So we use the file method for storing. I would love to hear from anyone using Oracle on how they deal with the sessions table problem. Kenn LBNL On 12/5/2007 5:49 AM, Kenneth Marshall wrote: Craig and Kenn, I am curious. What are your reasons for storing the session information in a file and not in the database? We tried it too, storing in the db, using Oracle XE (10g) but it doesn't work somehow. Since storing on disk does work and having a cron entry removing everything older than a couple of days I don't mind being those files on disk. There isn't any data in it which needs to be backuped up so I let it be. Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today.Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] Recurring signin with 3.6.4
Kenn, I don't think it's a cookie issue. What we noticed was that the session file on the server that the cookie referred to didn't have its attributes filled in. So, I believe the problem is that sometimes the session file fails to fully write. When we've looked at a file for a session that didn't have the repeated login problem, it has the binary data followed by attributes, ie, username, etc. When we looked at the session file for when we did have the repeated login issue, it only has binary data filled in. What you can do to verify this is, first, look at the cookie of a repeated login session to get its session id. Then look that at the corresponding session file in the rthome/var/session folder. I've attached an example of a good and a bad session file. They are binary files, I looked at them with vi on linux and notepad in windows. Craig Patterson NGIT/City of Grand Rapids -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kenneth Crocker Sent: Thursday, December 06, 2007 12:45 PM To: Joop van de Wege Cc: rt Users Subject: Re: [rt-users] Recurring signin with 3.6.4 Joop, Thanks. We are currently doing the same thing you are (storing session on disk), yet I am still getting the two-time loop for sign-ins. What did you do to resolve the cookie problem, if you had one? If you didn't have a cookie problem, then I still can't figure out what is causing the double sign-in. What were you're setup procedures/parameters for storing session data to file? It perplexes me. I was looking thru the archives and the causes seemed to be in two camps: 1) the DB camp - whereas an alter for the sessions table to CLOB/ORACLE or LONGBLOB/MySQL seemed to work and 2) the store to file camp - which listed various causes such as FireFox/cookies/expire date on cookies/clearing cookies and possibly binary data corruption. At this point, I feel the need to ask Jesse what your technical guys have found out about this problem in relation to ORACLE and/or FireFox? Did this happen for ORACLE users in 3.6.1 thru 3.6.3? If not, what does 3.6.4 do differently that may cause this? This is critical to our getting 3.6.4 into production. Any help here would be greatly appreciated. Thanks. Kenn LBNL On 12/6/2007 1:09 AM, Joop van de Wege wrote: Kenneth Crocker wrote: Kenneth, We are on Oracle 9 (soon going to 10) and RT doesn't seem to work well with Oracle for sessions. So we use the file method for storing. I would love to hear from anyone using Oracle on how they deal with the sessions table problem. Kenn LBNL On 12/5/2007 5:49 AM, Kenneth Marshall wrote: Craig and Kenn, I am curious. What are your reasons for storing the session information in a file and not in the database? We tried it too, storing in the db, using Oracle XE (10g) but it doesn't work somehow. Since storing on disk does work and having a cron entry removing everything older than a couple of days I don't mind being those files on disk. There isn't any data in it which needs to be backuped up so I let it be. Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today.Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com d960b271c4df5258f21681a8da6fdbc2.good Description: d960b271c4df5258f21681a8da6fdbc2.good d960b271c4df5258f21681a8da6fdbc2.bad Description: d960b271c4df5258f21681a8da6fdbc2.bad ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden
Re: [rt-users] Recurring signin with 3.6.4
Craig, Thanks! REALLY! I'll get on this right away. Hope that's it. Ken LBNL On 12/6/2007 10:24 AM, Patterson, Craig wrote: Kenn, I don't think it's a cookie issue. What we noticed was that the session file on the server that the cookie referred to didn't have its attributes filled in. So, I believe the problem is that sometimes the session file fails to fully write. When we've looked at a file for a session that didn't have the repeated login problem, it has the binary data followed by attributes, ie, username, etc. When we looked at the session file for when we did have the repeated login issue, it only has binary data filled in. What you can do to verify this is, first, look at the cookie of a repeated login session to get its session id. Then look that at the corresponding session file in the rthome/var/session folder. I've attached an example of a good and a bad session file. They are binary files, I looked at them with vi on linux and notepad in windows. Craig Patterson NGIT/City of Grand Rapids -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kenneth Crocker Sent: Thursday, December 06, 2007 12:45 PM To: Joop van de Wege Cc: rt Users Subject: Re: [rt-users] Recurring signin with 3.6.4 Joop, Thanks. We are currently doing the same thing you are (storing session on disk), yet I am still getting the two-time loop for sign-ins. What did you do to resolve the cookie problem, if you had one? If you didn't have a cookie problem, then I still can't figure out what is causing the double sign-in. What were you're setup procedures/parameters for storing session data to file? It perplexes me. I was looking thru the archives and the causes seemed to be in two camps: 1) the DB camp - whereas an alter for the sessions table to CLOB/ORACLE or LONGBLOB/MySQL seemed to work and 2) the store to file camp - which listed various causes such as FireFox/cookies/expire date on cookies/clearing cookies and possibly binary data corruption. At this point, I feel the need to ask Jesse what your technical guys have found out about this problem in relation to ORACLE and/or FireFox? Did this happen for ORACLE users in 3.6.1 thru 3.6.3? If not, what does 3.6.4 do differently that may cause this? This is critical to our getting 3.6.4 into production. Any help here would be greatly appreciated. Thanks. Kenn LBNL On 12/6/2007 1:09 AM, Joop van de Wege wrote: Kenneth Crocker wrote: Kenneth, We are on Oracle 9 (soon going to 10) and RT doesn't seem to work well with Oracle for sessions. So we use the file method for storing. I would love to hear from anyone using Oracle on how they deal with the sessions table problem. Kenn LBNL On 12/5/2007 5:49 AM, Kenneth Marshall wrote: Craig and Kenn, I am curious. What are your reasons for storing the session information in a file and not in the database? We tried it too, storing in the db, using Oracle XE (10g) but it doesn't work somehow. Since storing on disk does work and having a cron entry removing everything older than a couple of days I don't mind being those files on disk. There isn't any data in it which needs to be backuped up so I let it be. Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today.Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy
Re: [rt-users] Recurring signin with 3.6.4
Craig and Kenn, I am curious. What are your reasons for storing the session information in a file and not in the database? Cheers, Ken Marshall On Wed, Dec 05, 2007 at 07:44:33AM -0500, Patterson, Craig wrote: Ken, We are on 3.6.4 are occasionally have the same problem. We write our session data to disk rather than the hard drive. It seems that when the repeated sign on problem occurs, the session data didn't get properly written. It's a bit annoying, but usually after your second sign on it goes away. Sometimes it takes several tries. At this point, I'm not quite sure if there is a solution or what could be causing it. Write contention in the sessions folder perhaps? I know this doesn't solve your problem, but maybe it's a little reassuring that you're not the only one. Craig Patterson NGIT/City of Grand Rapids -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kenneth Crocker Sent: Tuesday, December 04, 2007 7:02 PM To: rt Users Subject: [rt-users] Recurring signin with 3.6.4 To all, I read about this bug in 3.6.0 and I waited until 3.6.4 before downloading the newest version (3.6.4). Either I missed a module or a patch or something because RT keeps making sign-in a second time the moment I select something from the menu after my initial sign-in. I went looking for this error and I'm afraid that the patch is so far removed from today that I just can't seem to find it. Has anyone else had difficulty with a recurring sign-in on RT 3.6.4? Anyone have an idea as to what I may have NOT downloaded? OR a task I missed? Thanks. Kenn LBNL ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Recurring signin with 3.6.4
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On 2007-Dec-05, at 08:49, Kenneth Marshall wrote: Craig and Kenn, I am curious. What are your reasons for storing the session information in a file and not in the database? I'm not sure about Craig and Kenn, but we're using local files for session data because the database didn't work. I posted a few messages about that a couple of weeks ago, but didn't find any solutions to the problem. We were seeing something similar to Kenn.. basically, people would be logged out randomly as RT failed to get their current session cookie from the database. http://lists.bestpractical.com/pipermail/rt-users/2007-November/ 048776.html Matt -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.6 (Darwin) iD8DBQFHVusomFeRJ0tjIxERAhi/AJ9i/GqGsf7+O+ePqf3SQLt4si3PBACbBxMY 3ft9zjRzzM4mK/5yM4AWh3U= =l16U -END PGP SIGNATURE- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Recurring signin with 3.6.4
Craig, Thanks. I appreciate it. Kenn LBNL On 12/5/2007 4:44 AM, Patterson, Craig wrote: Ken, We are on 3.6.4 are occasionally have the same problem. We write our session data to disk rather than the hard drive. It seems that when the repeated sign on problem occurs, the session data didn't get properly written. It's a bit annoying, but usually after your second sign on it goes away. Sometimes it takes several tries. At this point, I'm not quite sure if there is a solution or what could be causing it. Write contention in the sessions folder perhaps? I know this doesn't solve your problem, but maybe it's a little reassuring that you're not the only one. Craig Patterson NGIT/City of Grand Rapids -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kenneth Crocker Sent: Tuesday, December 04, 2007 7:02 PM To: rt Users Subject: [rt-users] Recurring signin with 3.6.4 To all, I read about this bug in 3.6.0 and I waited until 3.6.4 before downloading the newest version (3.6.4). Either I missed a module or a patch or something because RT keeps making sign-in a second time the moment I select something from the menu after my initial sign-in. I went looking for this error and I'm afraid that the patch is so far removed from today that I just can't seem to find it. Has anyone else had difficulty with a recurring sign-in on RT 3.6.4? Anyone have an idea as to what I may have NOT downloaded? OR a task I missed? Thanks. Kenn LBNL ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Recurring signin with 3.6.4
Kenneth, We are on Oracle 9 (soon going to 10) and RT doesn't seem to work well with Oracle for sessions. So we use the file method for storing. I would love to hear from anyone using Oracle on how they deal with the sessions table problem. Kenn LBNL On 12/5/2007 5:49 AM, Kenneth Marshall wrote: Craig and Kenn, I am curious. What are your reasons for storing the session information in a file and not in the database? Cheers, Ken Marshall On Wed, Dec 05, 2007 at 07:44:33AM -0500, Patterson, Craig wrote: Ken, We are on 3.6.4 are occasionally have the same problem. We write our session data to disk rather than the hard drive. It seems that when the repeated sign on problem occurs, the session data didn't get properly written. It's a bit annoying, but usually after your second sign on it goes away. Sometimes it takes several tries. At this point, I'm not quite sure if there is a solution or what could be causing it. Write contention in the sessions folder perhaps? I know this doesn't solve your problem, but maybe it's a little reassuring that you're not the only one. Craig Patterson NGIT/City of Grand Rapids -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kenneth Crocker Sent: Tuesday, December 04, 2007 7:02 PM To: rt Users Subject: [rt-users] Recurring signin with 3.6.4 To all, I read about this bug in 3.6.0 and I waited until 3.6.4 before downloading the newest version (3.6.4). Either I missed a module or a patch or something because RT keeps making sign-in a second time the moment I select something from the menu after my initial sign-in. I went looking for this error and I'm afraid that the patch is so far removed from today that I just can't seem to find it. Has anyone else had difficulty with a recurring sign-in on RT 3.6.4? Anyone have an idea as to what I may have NOT downloaded? OR a task I missed? Thanks. Kenn LBNL ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] Recurring signin with 3.6.4
I can't speak for Kenn, he never mentions that he stores his session data on his servers hard drive. As for me, there's no specific reason we store it on the drive rather than in the database. When my predecessor installed 3.4.2 a couple of years ago, he set it up that way. When I upgraded a few months ago to 3.6.4, I left it as it was. That said, to me, it seems overkill to save session data in the db. In my two years as RT admin, I've never had to go back and look up old session data. Perhaps someone else can answer whether or not there is an advantage to one way or another. Craig -Original Message- From: Kenneth Marshall [mailto:[EMAIL PROTECTED] Sent: Wednesday, December 05, 2007 8:50 AM To: Patterson, Craig Cc: Kenneth Crocker; rt Users Subject: Re: [rt-users] Recurring signin with 3.6.4 Craig and Kenn, I am curious. What are your reasons for storing the session information in a file and not in the database? Cheers, Ken Marshall On Wed, Dec 05, 2007 at 07:44:33AM -0500, Patterson, Craig wrote: Ken, We are on 3.6.4 are occasionally have the same problem. We write our session data to disk rather than the hard drive. It seems that when the repeated sign on problem occurs, the session data didn't get properly written. It's a bit annoying, but usually after your second sign on it goes away. Sometimes it takes several tries. At this point, I'm not quite sure if there is a solution or what could be causing it. Write contention in the sessions folder perhaps? I know this doesn't solve your problem, but maybe it's a little reassuring that you're not the only one. Craig Patterson NGIT/City of Grand Rapids -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kenneth Crocker Sent: Tuesday, December 04, 2007 7:02 PM To: rt Users Subject: [rt-users] Recurring signin with 3.6.4 To all, I read about this bug in 3.6.0 and I waited until 3.6.4 before downloading the newest version (3.6.4). Either I missed a module or a patch or something because RT keeps making sign-in a second time the moment I select something from the menu after my initial sign-in. I went looking for this error and I'm afraid that the patch is so far removed from today that I just can't seem to find it. Has anyone else had difficulty with a recurring sign-in on RT 3.6.4? Anyone have an idea as to what I may have NOT downloaded? OR a task I missed? Thanks. Kenn LBNL ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Recurring signin with 3.6.4
Craig, My situation is the same as yours. We've been storing our session data on file for a couple years now, since 3.4.4. IS there anyone out there using ORACLE that has this problem? Kenn LBNL On 12/5/2007 6:20 AM, Patterson, Craig wrote: I can't speak for Kenn, he never mentions that he stores his session data on his servers hard drive. As for me, there's no specific reason we store it on the drive rather than in the database. When my predecessor installed 3.4.2 a couple of years ago, he set it up that way. When I upgraded a few months ago to 3.6.4, I left it as it was. That said, to me, it seems overkill to save session data in the db. In my two years as RT admin, I've never had to go back and look up old session data. Perhaps someone else can answer whether or not there is an advantage to one way or another. Craig -Original Message- From: Kenneth Marshall [mailto:[EMAIL PROTECTED] Sent: Wednesday, December 05, 2007 8:50 AM To: Patterson, Craig Cc: Kenneth Crocker; rt Users Subject: Re: [rt-users] Recurring signin with 3.6.4 Craig and Kenn, I am curious. What are your reasons for storing the session information in a file and not in the database? Cheers, Ken Marshall On Wed, Dec 05, 2007 at 07:44:33AM -0500, Patterson, Craig wrote: Ken, We are on 3.6.4 are occasionally have the same problem. We write our session data to disk rather than the hard drive. It seems that when the repeated sign on problem occurs, the session data didn't get properly written. It's a bit annoying, but usually after your second sign on it goes away. Sometimes it takes several tries. At this point, I'm not quite sure if there is a solution or what could be causing it. Write contention in the sessions folder perhaps? I know this doesn't solve your problem, but maybe it's a little reassuring that you're not the only one. Craig Patterson NGIT/City of Grand Rapids -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kenneth Crocker Sent: Tuesday, December 04, 2007 7:02 PM To: rt Users Subject: [rt-users] Recurring signin with 3.6.4 To all, I read about this bug in 3.6.0 and I waited until 3.6.4 before downloading the newest version (3.6.4). Either I missed a module or a patch or something because RT keeps making sign-in a second time the moment I select something from the menu after my initial sign-in. I went looking for this error and I'm afraid that the patch is so far removed from today that I just can't seem to find it. Has anyone else had difficulty with a recurring sign-in on RT 3.6.4? Anyone have an idea as to what I may have NOT downloaded? OR a task I missed? Thanks. Kenn LBNL ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Recurring signin with 3.6.4
To all, I read about this bug in 3.6.0 and I waited until 3.6.4 before downloading the newest version (3.6.4). Either I missed a module or a patch or something because RT keeps making sign-in a second time the moment I select something from the menu after my initial sign-in. I went looking for this error and I'm afraid that the patch is so far removed from today that I just can't seem to find it. Has anyone else had difficulty with a recurring sign-in on RT 3.6.4? Anyone have an idea as to what I may have NOT downloaded? OR a task I missed? Thanks. Kenn LBNL ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
