[rt-users] Requester dashboard
All, I've been trying to figure out why my user's dashboard won't display any of the open/closed tickets in RT 3.8.7. I'm supposedly going to have to assign the following rights to the groups, but, I don't see the Email group anywhere. Do I need to create it? Any pointer would be appreciated. Email . SubscribeDashboard Global . CreateDashboard . DeleteDashboard . ModifyDashboard . SeeDashboard Group . CreateGroupDashboard . DeleteGroupDashboard . ModifyGroupDashboard . SeeGroupDashboard User . CreateOwnDashboard . ModifyOwnDashboard . DeleteOwnDashboard . SeeOwnDashboard Thanks, Will Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Requester dashboard
(4/1/10 12:03 PM), Will Gregorian wrote: I’ve been trying to figure out why my user’s dashboard won’t display any of the open/closed tickets in RT 3.8.7. Can you confirm that the user can see the tickets outside of the dashboard? I just want to make sure this is problem with dashboards themselves. I’m supposedly going to have to assign the following rights to the groups, but, I don’t see the “Email” group anywhere. Do I need to create it? Any pointer would be appreciated. The SubscribeDashboard right is for users. Either a user has SubscribeDashboard or they don't, there's no further granularity. It also has no bearing on the web interface (other than showing/hiding the Subscription tab), so this is not the problem. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Requester dashboard
I'm able to view the open/closed tickets by entering the ticket ID using the search mechanism. I'll make sure the user has SubscribeDashboard rights. Regards, Will Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
