Re: [rt-users] Ticket-overview
Awesome! Thank you for the information, I have completely missed the Chart functions :-) BR /Joel -Ursprungligt meddelande- Från: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] För Emmanuel Lacour Skickat: den 16 juni 2016 15:01 Till: rt-users@lists.bestpractical.com Ämne: Re: [rt-users] Ticket-overview Le 16/06/2016 à 13:07, Joel Bergmark a écrit : > Hi > > > > Is there an existing way or new way to create a ticket overview > similar to RT-at-a-glance where one can list all users owned tickets stats > like: > > > > Status Open Stalled > > FooUser 10 15 > > Foo2User 1 20 > you just have to make a search of you just have to make a search of all stalled/or/open tickets, Then click on Chart and use a group by Owner And Status, save this chart. After this you will see the saved chart available in the "RT at a glance" config tab. Or you can write a dedicated component in local/html/Elements/ and expose it through $HomepageComponents so it can be configured on RT at a glance. - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016 - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016
Re: [rt-users] Ticket-overview
Le 16/06/2016 à 13:07, Joel Bergmark a écrit : > Hi > > > > Is there an existing way or new way to create a ticket overview similar > to RT-at-a-glance where one can list all users owned tickets stats like: > > > > Status Open Stalled > > FooUser 10 15 > > Foo2User 1 20 > you just have to make a search of you just have to make a search of all stalled/or/open tickets, Then click on Chart and use a group by Owner And Status, save this chart. After this you will see the saved chart available in the "RT at a glance" config tab. Or you can write a dedicated component in local/html/Elements/ and expose it through $HomepageComponents so it can be configured on RT at a glance. - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016
[rt-users] Ticket-overview
Hi Is there an existing way or new way to create a ticket overview similar to RT-at-a-glance where one can list all users owned tickets stats like: Status Open Stalled FooUser 10 15 Foo2User 1 20 The option seems to build a separate webpage doing a sql query to get this information? Regards, Joel - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016
