[rt-users] Unread messages
Hello, I am fairly new to RT, and am trying to get used to using it in my environment. Is there an easy way for me to view which of my tickets have emails that are unread? I find myself going into the main dashboard, and then checking tickets multiple times a day to see if they have the header at the top saying that there are unread messages. There must be an easier way to see this from the dashboard? Thanks, Kris
Re: [rt-users] Unread messages
Kristofer, Change your RT_SiteConfig.pm file in /opt/rt3/etc to include this setting: *Set($ShowUnreadMessageNotifications, 0); # turn off notice* You'll need to bounce/restart Apache or your VM environment. Kenn LBNL ** On Tue, Oct 19, 2010 at 11:26 AM, Kristofer Pettijohn kristo...@cybernetik.net wrote: Hello, I am fairly new to RT, and am trying to get used to using it in my environment. Is there an easy way for me to view which of my tickets have emails that are unread? I find myself going into the main dashboard, and then checking tickets multiple times a day to see if they have the header at the top saying that there are unread messages. There must be an easier way to see this from the dashboard? Thanks, Kris
Re: [rt-users] Unread messages
Kristopher, You can set that to whatever you want as a Global default, but you can reverse that on an individual basis in Preferences. Kenn LBNL On Tue, Oct 19, 2010 at 12:12 PM, Kenneth Crocker kfcroc...@lbl.gov wrote: Kristofer, Change your RT_SiteConfig.pm file in /opt/rt3/etc to include this setting: *Set($ShowUnreadMessageNotifications, 0); # turn off notice* You'll need to bounce/restart Apache or your VM environment. Kenn LBNL ** On Tue, Oct 19, 2010 at 11:26 AM, Kristofer Pettijohn kristo...@cybernetik.net wrote: Hello, I am fairly new to RT, and am trying to get used to using it in my environment. Is there an easy way for me to view which of my tickets have emails that are unread? I find myself going into the main dashboard, and then checking tickets multiple times a day to see if they have the header at the top saying that there are unread messages. There must be an easier way to see this from the dashboard? Thanks, Kris
Re: [rt-users] Unread messages
Kenneth, I'm sorry, I may have not been clear on my request. I do want it to show the unread message notification. My issue with RT is that it doesn't have a dashboard showing only Tickets that have unread messages so I can quickly go to them. I find myself going into individual tickets to look for that Unread message notification, which seems wasteful of time. From: Kenneth Crocker kfcroc...@lbl.gov To: rt-users@lists.bestpractical.com Sent: Tuesday, October 19, 2010 2:14:04 PM Subject: Re: [rt-users] Unread messages Kristopher, You can set that to whatever you want as a Global default, but you can reverse that on an individual basis in Preferences. Kenn LBNL On Tue, Oct 19, 2010 at 12:12 PM, Kenneth Crocker kfcroc...@lbl.gov wrote: Kristofer, Change your RT_SiteConfig.pm file in /opt/rt3/etc to include this setting: Set($ShowUnreadMessageNotifications, 0); # turn off notice You'll need to bounce/restart Apache or your VM environment. Kenn LBNL On Tue, Oct 19, 2010 at 11:26 AM, Kristofer Pettijohn kristo...@cybernetik.net wrote: Hello, I am fairly new to RT, and am trying to get used to using it in my environment. Is there an easy way for me to view which of my tickets have emails that are unread? I find myself going into the main dashboard, and then checking tickets multiple times a day to see if they have the header at the top saying that there are unread messages. There must be an easier way to see this from the dashboard? Thanks, Kris
Re: [rt-users] Unread messages
Can you do a search with tickets that are last updated by someone who isn't you? Ken On Tue, Oct 19, 2010 at 03:14:41PM -0500, Kristofer Pettijohn wrote: Kenneth, I'm sorry, I may have not been clear on my request. I do want it to show the unread message notification. My issue with RT is that it doesn't have a dashboard showing only Tickets that have unread messages so I can quickly go to them. I find myself going into individual tickets to look for that Unread message notification, which seems wasteful of time. From: Kenneth Crocker kfcroc...@lbl.gov To: rt-users@lists.bestpractical.com Sent: Tuesday, October 19, 2010 2:14:04 PM Subject: Re: [rt-users] Unread messages Kristopher, You can set that to whatever you want as a Global default, but you can reverse that on an individual basis in Preferences. Kenn LBNL On Tue, Oct 19, 2010 at 12:12 PM, Kenneth Crocker kfcroc...@lbl.gov wrote: Kristofer, Change your RT_SiteConfig.pm file in /opt/rt3/etc to include this setting: Set($ShowUnreadMessageNotifications, 0); # turn off notice You'll need to bounce/restart Apache or your VM environment. Kenn LBNL On Tue, Oct 19, 2010 at 11:26 AM, Kristofer Pettijohn kristo...@cybernetik.net wrote: Hello, I am fairly new to RT, and am trying to get used to using it in my environment. Is there an easy way for me to view which of my tickets have emails that are unread? I find myself going into the main dashboard, and then checking tickets multiple times a day to see if they have the header at the top saying that there are unread messages. There must be an easier way to see this from the dashboard? Thanks, Kris
Re: [rt-users] Unread messages
Hello Kristofer, Try to use __UpdateStatus__ column in the format string you use for that search. I know it's not the best way, but close to what you're looking for. On Tue, Oct 19, 2010 at 10:26 PM, Kristofer Pettijohn kristo...@cybernetik.net wrote: Hello, I am fairly new to RT, and am trying to get used to using it in my environment. Is there an easy way for me to view which of my tickets have emails that are unread? I find myself going into the main dashboard, and then checking tickets multiple times a day to see if they have the header at the top saying that there are unread messages. There must be an easier way to see this from the dashboard? Thanks, Kris -- Best regards, Ruslan.
