Hi Steven,
I have done this to measure the time (in days) between Created and
Resolved by extending the ticket column_map this way:
For 3.6.x place a file under
local/html/Callbacks/MyCallbackname/Elements/RT__Ticket/ColumnMap/ColumnMap
For 3.8.x this would be
Hi,
Is there a way to report the difference between RT dates (Created
Started), either in the standard or advanced search?
I'm looking to generate a report to reflect how rapidly requests are
addressed by our support staff.
Many thanks
Steve
[RT v3.6.2]
Dr Steven Platt
Bioinformatician
Steven;
As far as I know there is n't ; what I did is create a global custom
field , and a global scrip that populates its values with condition on
Status change from new to open, and the action is user defined
subtracting the unix time now - the unix created time; then populating
the field
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Raed El-Hames
Sent: Friday, April 16, 2010 6:02 AM
To: Steven Platt
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] find time span between dates
Steven;
As far as I know there is n't ; what I did is create a global custom
] On Behalf Of Raed El-Hames
Sent: Friday, April 16, 2010 6:02 AM
To: Steven Platt
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] find time span between dates
Steven;
As far as I know there is n't ; what I did is create a global custom
field , and a global scrip that populates its
