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[Henry Cavillones]

On Saturday, February 16, 2013, Kenneth Crocker wrote:

> Alex,
>
> You need your condition to be user-defined,  something like this:
>
> # Scrip name:  WorkFlow on Next Action
>
> # Condition: User Defined
>
> # Action:  User Defined
>
> # Template:  Global template: Blank
>
> # Stage:TransactionBatch
>
>
> #
>
> # Custom condition:
>
>
> #
>
> # Set up initial values
>
>
>
> my $trans = $self->TransactionObj;
>
> my $ticket = $self->TicketObj;
>
>
>
> # check for CF "Next Action" is 'Post Construction', get out if not
>
>
>
> return ($trans->Type eq "CustomField" &&
>
> $trans->Field eq "50" &&
>
> $trans->NewValue eq "Post Construction");
>
>
>
> return 0;
>
>
> This allows you to check a specific CF for a specific value.
>
>
> Kenn
>
> On Fri, Feb 15, 2013 at 4:24 AM, Alex Young <
> alexyo...@housingpartners.co.uk  'alexyo...@housingpartners.co.uk');>> wrote:
>
>> Hi. I'm using RT 4.0.5. I am trying to update the DueDate field with the
>> contents of a custom field with the datetime content. IT works fine on
>> creation of the ticket if I set the condition to "On Transaction" or "On
>> Create" but it doesn't update the DueDate field if the CF is modified
>> later. Any ideas how I can update DueDate when the CF is modified?
>>
>> My scrip is:
>> Condition: On Transaction
>> Action: User defined
>> Template: Global template: Blank
>> Stage: TransactionCreate (Also tried TransactionBatch)
>> Custom Condition:
>> return 1;
>> Custom action prep code:
>> return 1;
>> Custom action cleanup code:
>> ## Turns into -mm-dd format for date conversion by RT::Date
>> my $trans = $self->TransactionObj;
>> my $ticket = $self->TicketObj;
>> my $cf_date = $ticket->FirstCustomFieldValue('Deployment DateTime');
>>
>> my $duedate = RT::Date->new($RT::SystemUser);
>> $duedate->Set(Format=>'unknown', Value=>$cf_date);
>>
>> $ticket->SetDue($duedate->ISO);
>>
>> Thanks.
>>
>>
>> --
>> RT training in Amsterdam, March 20-21:
>> http://bestpractical.com/services/training.html
>>
>> Help improve RT by taking our user survey:
>> https://www.surveymonkey.com/s/N23JW9T
>>
>
>

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Today's Topics:

1. DBD::mysql version 4.002 required--this is only version
   3.0007 at ./upgrade-mysql-schema.pl (Pravinator)
2. Handling a ticket that contains MANY comments (Chris Hall)
3. Re: Handling a ticket that contains MANY comments
   (Kenneth Marshall)
4. Re: Handling a ticket that contains MANY comments
   (Steve Anderson)
5. Re: Handling a ticket that contains MANY comments (Chris Hall)


--

Message: 1
Date: Fri, 22 Apr 2011 03:13:30 -0700 (PDT)
From: Pravinator
To: rt-users@lists.bestpractical.com
Subject: [rt-users] DBD::mysql version 4.002 required--this is only
version 3.0007 at ./upgrade-mysql-schema.pl
Message-ID:<31455543.p...@talk.nabble.com>
Content-Type: text/plain; charset=us-ascii


Hi guys,

Just need some help with the above error message (as in subject).

I get that when I try to upgrade the MySQL schema. I tried manually
installing version DBD::MySQL 4.002 (tarball) but ended up with a host of
errors. I can't find a yum repo even to update perl-DBD-MySQL from version
3.0 to 4.0.

What do I do? I'm just one step away from having my old DB functioning in my
new RT but whats so close seems so far away.

Thanks guys
Pravin


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[Steve Gott]

Keith A McDermott wrote:
> Ignore.  Someone showed me how to turn on DBI_Trace (which I'm liking 
> quite a bit) and, I will admit, I found a subtle password mis-type I've 
> missed for the past few weeks of tinkering.  Fix that, revert a few code 
> changes and voila - RT works.
> 
> Thanks for the help,
> Keith
> 
> Keith A McDermott wrote:
>> More Info:
>>
>> I can successfully connect through mysql command line tools, php test 
>> script and through a test perl script with the default apache2 config.  
>> This all leads me to it being something with RT's setup specifically.  
>> Once I switch back to the RT apache config RT fails to connect to the 
>> db.  This is when trying to connect from perl 5.8.8, apache2.2.3.  The 
>> local database was 5.0.32 which worked fine whereas the remote database 
>> is 4.0.24 which does meet the minimum required version in the docs.
>>
>> Any other ideas I can try?
>>
>> Thanks,
>> Keith
>>
>> Raed El-Hames wrote:
>>   
>>> Hi Keith;
>>>
>>> Most likely the problem is with the @hostname bit not being recognised 
>>> correctly ..(and cauing permissions problems)
>>> try to login with rt_user from your rt server to the database via 
>>> mysql client and tail your sql server log files to determine why 
>>> rt_user is being denied.
>>>
>>> Regards;
>>> Roy
>>>
>>>
>>>
>>>
>>>
>>> Keith A McDermott wrote:
>>> 
 Thanks Odhiambo,

 Yes - I can connect fine through the standard mysql tools from the same
 host without issue however, I was trying "rt_user" previously.  It
 actually does fail when connecting with "rt_u...@hostname".  As I
 manually moved the database over, manually create the user and manually
 granted the rights (I don't want to run make initialize-database against
 our very stable and department-wide mysql server), I'll look through and
 see what else I need to do.

 Keith

 Odhiambo Washington wrote:
  
   
> On Tue, Mar 31, 2009 at 4:59 PM, Keith A McDermott
> mailto:kmcde...@purdue.edu>> wrote:
>
> Hi there,
>
> I'm moving forward with my testing of RT 3.8.2.
>
> Setup:
> Virtual machine (Virtualbox) running RT3.8.2 in Debian Etch.  
> Web port
> is forwarded to the virtual machine through the host but otherwise
> there
> is no access to the VM.  I moved the database onto a production
> database
> server.
>
> RT_SiteConfig.pm has been altered to say:
> $DatabaseHost is set to dbproductionserver
> $DatabaseRTHost is set to the hostname of the vm host machine
>
> Problem:
> In the apache error logs, I get:
> DBI connect('dbname=rt;host=dbproductionhost','rt_user',...) 
> failed:
> Access denied for user: 'rt_u...@hostmachinehostname' (Using 
> password:
> YES) at /usr/local/share/perl/5.8.8/DBIx/SearchBuilder/Handle.pm
> line 106
> [Tue Mar 31 08:58:05 2009] [error] [client 
> hostmachine.ip.goes.here]
> Connect Failed Access denied for user: 
> 'rt_u...@hostmachinehostname'
> (Using password: YES)\n at /opt/rt3/bin/../lib/RT.pm line 204\n
>
> And I get a 500 server error page returned to me.  However, I 
> can use
> the mysql command line tools from the virtual machine and connect
> just fine.
>
> Is there possibly a port that's being expected to be open that i
> need to
> forward or something else that I'm missing?  This seemed like a 
> pretty
> straightforward change in the beginning...
>
>
> It should be straighforward just as you say.
> Have you tested manually connecting to the DB like:
>
> mysql -h dbproductionserver -urt_u...@hostmachinehostname -pSec3t rt
>
> ?? Did it work?
>
> If not, then go to the dbproductionserver and give the necessary
> privileges for rt_user to connect:
>
> mysql> GRANT ALL ON rt.* TO rt_u...@hostmachinehostname IDENTIFIED BY
> "Sec3t";
> mysql> flush privileges;
>
>
> -- 
> Best regards,
> Odhiambo WASHINGTON,
> Nairobi,KE
> +254733744121/+254722743223
> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
> "The only time a woman really succeeds in changing a man is when he is
> a baby."
>  - Natalie Wood
> 
> 
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