Re: [rt-users] Tickets sent encrypted via SMIME don't store user attachments at creation

[Aaron White]

Shawn,

Worked like a charm. Thanks!

Aaron

> On Jan 23, 2017, at 3:49 PM, Shawn M Moore  wrote:
> 
> Hi Aaron,
> 
>> On Jan 21, 2017, at 15:00, Aaron White  wrote:
>> 
>> Hi all. I have 4.4.1 installed on a latest rev centos 6 box. We utilize 
>> smime to encrypt emails to our users, and that has been working just fine. 
>> The issue I'm experiencing is that when I open the web dialog to create a 
>> ticket, ensure 'encrypted' is checked, drag an attachment over the Dropbox 
>> area (to which I see the upload bar complete and I see a pic of the jpg I 
>> attached), and submit the ticket... I get an encrypted email from RT as 
>> expected, however no attachment.
> 
> We believe we have a fix for this issue, which will be included in RT 4.4.2. 
> If you're adventurous you're welcome to run the patch locally:
> 
> https://github.com/bestpractical/rt/commit/0b81e2ad0b33b8fb101bd70ef95eac0e00e62803
> 
> https://issues.bestpractical.com/Ticket/Display.html?id=32460
> 
> Please let us know how it goes.
> 
>> Thanks!
> 
> Best,
> Shawn

Re: [rt-users] Tickets sent encrypted via SMIME don't store user attachments at creation

[Shawn M Moore]

Hi Aaron,

> On Jan 21, 2017, at 15:00, Aaron White  wrote:
> 
> Hi all. I have 4.4.1 installed on a latest rev centos 6 box. We utilize smime 
> to encrypt emails to our users, and that has been working just fine. The 
> issue I'm experiencing is that when I open the web dialog to create a ticket, 
> ensure 'encrypted' is checked, drag an attachment over the Dropbox area (to 
> which I see the upload bar complete and I see a pic of the jpg I attached), 
> and submit the ticket... I get an encrypted email from RT as expected, 
> however no attachment.

We believe we have a fix for this issue, which will be included in RT 4.4.2. If 
you're adventurous you're welcome to run the patch locally:

https://github.com/bestpractical/rt/commit/0b81e2ad0b33b8fb101bd70ef95eac0e00e62803
 


https://issues.bestpractical.com/Ticket/Display.html?id=32460 


Please let us know how it goes.

> Thanks!

Best,
Shawn