Re: [rt-users] 3.8.6 install problem/question
Hi Kenn just a quickie SO, now my three basic questions are: 1) where (directory path) am I supposed to run installs from? 2) Where is everything supposed to e installed INTO? 3) What modules do I have to install OTHER than the basic 3.8.6 install in order to actually run 3.8.6 without any other extensions? 4) don't install 3.8.6 in combination with Oracle. There is a bug in 3.8.6 and hierarchical custom field which is fixed in 3.8.7. I'll have a look at 1-3 later today time permitting Regards, Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] 3.8.6 install problem/question
On Fri, Dec 18, 2009 at 01:14:27PM -0800, Ken Crocker wrote: I'm in the middle of installing 3.8.6 on a Linux environment. Based on what I read from the README, I didn't think I needed to install QuickDelete or ICal and that installing RT::Calendar would take care of all my basic Calendar needs. This doesn't seem to be the case. During the make upgrade process (to upgrade my Oracle DataBase), I ran into errors that said it couldn't find any of those files. So I downloaded and installed QuickCreate ICal. No problem. Continuing with the :make upgrade for my DataBase I then get this: Go find your @Plugins line in RT_SiteConfig.pm and remove the modules that you have not installed. No plugins ship with RT If you did not install it into /opt/rt3/rt-3.8.6/local/plugins then you cannot enable it -kevin Proceed [y/N]:y Processing 3.7.1 [Fri Dec 18 20:52:27 2009] [crit]: Can't locate RT/FM.pm in @INC (@INC contains: /opt/rt3/rt-3.8.6/sbin/../local/lib /opt/rt3/rt-3.8.6/sbin/../lib /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 .) at /opt/rt3/rt-3.8.6/sbin/../lib/RT.pm line 627, STDIN line 4. (/opt/rt3/rt-3.8.6/sbin/../lib/RT.pm:377) Can't locate RT/FM.pm in @INC (@INC contains: /opt/rt3/rt-3.8.6/sbin/../local/lib /opt/rt3/rt-3.8.6/sbin/../lib /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 .) at /opt/rt3/rt-3.8.6/sbin/../lib/RT.pm line 627, STDIN line 4. [...@redsea rt3]$ [...@redsea rt3]$ find /opt/rt3 -name FM.pm [...@redsea rt3]$ find /usr/lib/perl5 -name FM.pm What is FM? Why is it not part of the general 3.8.6 install? I was under the impression that anything in RT that was NOT part of an option/plugin would be part of the basic make install process for 3.8.6. Also, somewhere in the process, I may even have the directories wrong. I thought that my basic pathway was supposed to be /opt/rt3/rt-x.x.x. All install software (tar and otherwise) in something else (like /opt/rt3/src) and run all the installs from there. Is that correct? SO, now my three basic questions are: 1) where (directory path) am I supposed to run installs from? 2) Where is everything supposed to e installed INTO? 3) What modules do I have to install OTHER than the basic 3.8.6 install in order to actually run 3.8.6 without any other extensions? Help here would be extremely appreciated. Thank you in advance. Kenn LBNL ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com pgpEXrfu13yRN.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] 3.8.6 install problem/question
Kevin, Thaks. I'll check it out. Kenn LBNL On 12/18/2009 1:37 PM, Kevin Falcone wrote: On Fri, Dec 18, 2009 at 01:14:27PM -0800, Ken Crocker wrote: I'm in the middle of installing 3.8.6 on a Linux environment. Based on what I read from the README, I didn't think I needed to install QuickDelete or ICal and that installing RT::Calendar would take care of all my basic Calendar needs. This doesn't seem to be the case. During the make upgrade process (to upgrade my Oracle DataBase), I ran into errors that said it couldn't find any of those files. So I downloaded and installed QuickCreate ICal. No problem. Continuing with the :make upgrade for my DataBase I then get this: Go find your @Plugins line in RT_SiteConfig.pm and remove the modules that you have not installed. No plugins ship with RT If you did not install it into /opt/rt3/rt-3.8.6/local/plugins then you cannot enable it -kevin Proceed [y/N]:y Processing 3.7.1 [Fri Dec 18 20:52:27 2009] [crit]: Can't locate RT/FM.pm in @INC (@INC contains: /opt/rt3/rt-3.8.6/sbin/../local/lib /opt/rt3/rt-3.8.6/sbin/../lib /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 .) at /opt/rt3/rt-3.8.6/sbin/../lib/RT.pm line 627, STDIN line 4. (/opt/rt3/rt-3.8.6/sbin/../lib/RT.pm:377) Can't locate RT/FM.pm in @INC (@INC contains: /opt/rt3/rt-3.8.6/sbin/../local/lib /opt/rt3/rt-3.8.6/sbin/../lib /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 .) at /opt/rt3/rt-3.8.6/sbin/../lib/RT.pm line 627, STDIN line 4. [...@redsea rt3]$ [...@redsea rt3]$ find /opt/rt3 -name FM.pm [...@redsea rt3]$ find /usr/lib/perl5 -name FM.pm What is FM? Why is it not part of the general 3.8.6 install? I was under the impression that anything in RT that was NOT part of an option/plugin would be part of the basic make install process for 3.8.6. Also, somewhere in the process, I may even have the directories wrong. I thought that my basic pathway was supposed to be /opt/rt3/rt-x.x.x. All install software (tar and otherwise) in something else (like /opt/rt3/src) and run all the installs from there. Is that correct? SO, now my three basic questions are: 1) where (directory path) am I supposed to run installs from? 2) Where is everything supposed to e installed INTO? 3) What modules do I have to install OTHER than the basic 3.8.6 install in order to actually run 3.8.6 without any other extensions? Help here would be extremely appreciated. Thank you in advance. Kenn LBNL ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
