Re: [rt-users] Add condition in template

Hi, Any one can help ? 2009/12/16 samir marhoum samir.marh...@gmail.com Hi, I need to send email notification based on a custum field value, ie if a CF value is X send email to j...@mail.com if it's Y send to pe...@company.org Can you please help me on this ? Best Regards.

Re: [rt-users] Add condition in template

Samir, Have you looked at the examples in the Essentials book? Kenn LBNL On 12/22/2009 12:50 AM, samir marhoum wrote: Hi, Any one can help ? 2009/12/16 samir marhoum samir.marh...@gmail.com mailto:samir.marh...@gmail.com Hi, I need to send email notification based on a

Re: [rt-users] Add condition in template

Samir, I do something similar to that. Based on the value of a (ticket) Custom Field, I assign a ticket owner. This is the code I use: # # Custom action preparation code:

Re: [rt-users] Add condition in template

Thanks Ken, What I want is to put the condition in the template: here is my scrip: Condition: On ticket creation Action: Notify Requestor Template : in the template I want to add a variable Cc based on a custom field value: Cc: {'based on custom field value'} But I don't know the code to use

Re: [rt-users] Add condition in template

Can any one help please ? 2009/12/16 samir marhoum samir.marh...@gmail.com Hi, I need to send email notification based on a custum field value, ie if a CF value is X send email to j...@mail.com if it's Y send to pe...@company.org Can you please help me on this ? Best Regards.

[rt-users] Add condition in template

Hi, I need to send email notification based on a custum field value, ie if a CF value is X send email to j...@mail.com if it's Y send to pe...@company.org Can you please help me on this ? Best Regards. ___