Re: [rt-users] Add work time from API

[Stephen Switzer]

Can't say that I have. It looks pretty good, thank you. 

2 things I'd like to know before I install it: 

* Can I type notes with each entry?
* Can I make entries via an API?

Thank you! 

---
Best regards, 

STEPHEN H. SWITZER 
VOICE: 585.298.9420 [ x7001 ] 
CELL: 585.202.8312 
FAX: 585.625.0020 
EMAIL: st...@sbsroc.com 
_Technical Consultant & System Engineer_ 
- VMware VSP 
- Microsoft MCP, Desktop/Server 

SWITZER BUSINESS SOLUTIONS, LLC 

WEB: www.SwitzerBusiness.Solutions [1]
FB: www.facebook.com/sbsolutions [2] 
- VMware VIP Partner 
- HP Authorized Business Development Partner 
- Xorcom Certified Dealer 

On 2016-09-15 1:43 pm, Shawn M Moore wrote:

> Hi Steve, 
> 
>> On Sep 15, 2016, at 12:36, st...@sbsroc.com wrote: 
>> 
>> Hi!
>> I have separate time keeping software that I developed and allows me to 
>> enter time on my phone and sync directly to my database, report on it and 
>> export to accounting to generate invoices. The only missing link is with 
>> RT's tickets.
>> 
>> When I export and bill time at the end of the week, I'd also like to export 
>> my comments to the RT ticket that's related to the time record. I figured 
>> out how to create the comment record, but since I'm doing this days after 
>> the event occurred, the ever is for the date that I export. I'd like to back 
>> date my entries into RT to be the same date and time as my time record. Is 
>> there a way to do this with the API, or should I just insert into postgresql 
>> directly? Anyone else doing anything similar, or have a better idea?
> 
> Have you seen our relatively new RT::Extension::TimeTracking extension? 
> https://metacpan.org/pod/RT::Extension::TimeTracking 
> 
> Among other things, this extension lets you backdate time worked (which is 
> guarded using permissions on the "Worked Date" custom field that the 
> extension provides). 
> 
>> Thanks!
>> Steve
> 
> Thanks, 
> Shawn
 

Links:
--
[1] http://www.switzerbusinesssolutions.com/
[2] http://www.facebook.com/sbsolutions-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017

Re: [rt-users] Add work time from API

[Shawn M Moore]

Hi Steve,

> On Sep 15, 2016, at 12:36, st...@sbsroc.com wrote:
> Hi!
>I have separate time keeping software that I developed and allows me to 
> enter time on my phone and sync directly to my database, report on it and 
> export to accounting to generate invoices. The only missing link is with RT's 
> tickets.
> 
>When I export and bill time at the end of the week, I'd also like to 
> export my comments to the RT ticket that's related to the time record. I 
> figured out how to create the comment record, but since I'm doing this days 
> after the event occurred, the ever is for the date that I export. I'd like to 
> back date my entries into RT to be the same date and time as my time record. 
> Is there a way to do this with the API, or should I just insert into 
> postgresql directly? Anyone else doing anything similar, or have a better 
> idea?

Have you seen our relatively new RT::Extension::TimeTracking extension? 
https://metacpan.org/pod/RT::Extension::TimeTracking 


Among other things, this extension lets you backdate time worked (which is 
guarded using permissions on the "Worked Date" custom field that the extension 
provides).

> Thanks!
> Steve

Thanks,
Shawn


signature.asc
Description: Message signed with OpenPGP using GPGMail
-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017

[rt-users] Add work time from API

[steve]

Hi!
   I have separate time keeping software that I developed and allows me to 
enter time on my phone and sync directly to my database, report on it and 
export to accounting to generate invoices. The only missing link is with RT's 
tickets.

   When I export and bill time at the end of the week, I'd also like to export 
my comments to the RT ticket that's related to the time record. I figured out 
how to create the comment record, but since I'm doing this days after the event 
occurred, the ever is for the date that I export. I'd like to back date my 
entries into RT to be the same date and time as my time record. Is there a way 
to do this with the API, or should I just insert into postgresql directly? 
Anyone else doing anything similar, or have a better idea?

Thanks!
Steve
-
RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017