Re: [rt-users] Adding rights to default lifecycle
Hi, Many thanks everyone for your responces, I'll give it a go at the weekend. Best Regards Martin On 2013-02-10 19:28, Thomas Sibley wrote: On 02/10/2013 12:10 AM, Martin Wheldon wrote: Hi, To answer part of my own question I see the default life cycle can be found in RT_Config.pm. Looks like my best option may be to copy the default over to RT_SiteConfig.pm and modify it there? Yes. You may wish to lock down the ability to reject with a custom right. Read more about lifecycles here: http://bestpractical.com/rt/docs/latest/customizing/lifecycles.html http://bestpractical.com/rt/docs/latest/RT_Config.html#Lifecycles -- Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
Re: [rt-users] Adding rights to default lifecycle
Hi, To answer part of my own question I see the default life cycle can be found in RT_Config.pm. Looks like my best option may be to copy the default over to RT_SiteConfig.pm and modify it there? Sorry about some of the noise. Best Regards Martin On 2013-02-09 20:05, Martin Wheldon wrote: Hi, I would like to add the ability to deny setting a ticket status to rejected for a group of privileged users, however I'm not quite sure what would be the best way to do it. I've read RT essentials and it suggests that the best way forward would be to add a appropriate *_Local.pm with the relevant code, however having read the documentation for v4.0.x this is also possible by defining a new lifecycle. If defining a new lifecycle is the best solution, where would I find the information on how the default lifecycle is defined? Many thanks in advance. Best Regards -- Martin Wheldon Greenhills IT Ltd. Greenhills IT Ltd. is a limited company registered in England and Wales. Company Registration No: 06387214 Registered Offices: 2 Greenhills, Claxton, YORK, North Yorkshire, YO60 7SA -- Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
Re: [rt-users] Adding rights to default lifecycle
Martin Wheldon wrote: Hi, To answer part of my own question I see the default life cycle can be found in RT_Config.pm. Looks like my best option may be to copy the default over to RT_SiteConfig.pm and modify it there? Don't modifiy it but make a complete copy and use that as a template for you new lifecyle. After finishing it, restart your webserver/RT and use the new lifecycle on the queue(s) where needed. WARNING: if you have tickets in the queue where you're changing lifecycles beware that if you don't have a superset of the original that there are currently problems with reassigning statussen(?). This has come up on the list this week so look at the archives to find it. Regards, Joop -- Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
Re: [rt-users] Adding rights to default lifecycle
On 02/10/2013 12:10 AM, Martin Wheldon wrote: Hi, To answer part of my own question I see the default life cycle can be found in RT_Config.pm. Looks like my best option may be to copy the default over to RT_SiteConfig.pm and modify it there? Yes. You may wish to lock down the ability to reject with a custom right. Read more about lifecycles here: http://bestpractical.com/rt/docs/latest/customizing/lifecycles.html http://bestpractical.com/rt/docs/latest/RT_Config.html#Lifecycles -- Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
[rt-users] Adding rights to default lifecycle
Hi, I would like to add the ability to deny setting a ticket status to rejected for a group of privileged users, however I'm not quite sure what would be the best way to do it. I've read RT essentials and it suggests that the best way forward would be to add a appropriate *_Local.pm with the relevant code, however having read the documentation for v4.0.x this is also possible by defining a new lifecycle. If defining a new lifecycle is the best solution, where would I find the information on how the default lifecycle is defined? Many thanks in advance. Best Regards -- Martin Wheldon Greenhills IT Ltd. Greenhills IT Ltd. is a limited company registered in England and Wales. Company Registration No: 06387214 Registered Offices: 2 Greenhills, Claxton, YORK, North Yorkshire, YO60 7SA -- Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
