[rt-users] AdminCC info in what table?
In what RT database table is the 'AdminCC' of the ticket information is stored. I want to add 'AdminCC's' to a ticket from an external application. Thanks Naweed Ahmed - The information contained in this e-mail message is intended only for the personal and confidential use of the recipient(s) named above. This message may be an attorney-client communication and/or work product and as such is privileged and confidential. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this document in error and that any review, dissemination, distribution, or copying of this message is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail, and delete the original message.
Re: [rt-users] AdminCC info in what table?
Naweed, AdminCc's are basicallt identified as groups and there are relationships with ACL, GroupMembers Tickets. I'd advise having your external system just send an email to the correct ticket and use CommandByMail to add an AdminCc. That way, RT will keep everything in sync. Kenn LBNL On Wed, Nov 24, 2010 at 12:27 PM, Ahmed, Mohammed Naweed (LNG-BCT) naweedmohammed.ah...@lexisnexis.com wrote: In what RT database table is the ‘AdminCC’ of the ticket information is stored. I want to add ‘AdminCC’s’ to a ticket from an external application. Thanks *Naweed Ahmed* -- * The information contained in this e-mail message is intended only for the personal and confidential use of the recipient(s) named above. This message may be an attorney-client communication and/or work product and as such is privileged and confidential. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this document in error and that any review, dissemination, distribution, or copying of this message is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail, and delete the original message. *
Re: [rt-users] AdminCC info in what table?
Or you can use the REST interface: http://requesttracker.wikia.com/wiki/REST -Chris Am 25.11.2010 00:48, schrieb Kenneth Crocker: Naweed, AdminCc's are basicallt identified as groups and there are relationships with ACL, GroupMembers Tickets. I'd advise having your external system just send an email to the correct ticket and use CommandByMail to add an AdminCc. That way, RT will keep everything in sync. Kenn LBNL On Wed, Nov 24, 2010 at 12:27 PM, Ahmed, Mohammed Naweed (LNG-BCT) naweedmohammed.ah...@lexisnexis.com mailto:naweedmohammed.ah...@lexisnexis.com wrote: In what RT database table is the ‘AdminCC’ of the ticket information is stored. I want to add ‘AdminCC’s’ to a ticket from an external application. Thanks *Naweed Ahmed* *The information contained in this e-mail message is intended only for the personal and confidential use of the recipient(s) named above. This message may be an attorney-client communication and/or work product and as such is privileged and confidential. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this document in error and that any review, dissemination, distribution, or copying of this message is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail, and delete the original message. *
