Re: [rt-users] Automatically opening stalled tickets / OpenTicketAndComment

2010-11-12 Thread Keith Edmunds
> You don't provide the command line you're using, but I bet you're not > passing --transaction. That stopped being an implicit argument in 3.8 > (it defaulted to --transaction first in 3.6) Thanks Kevin, you're exactly right: adding "--transaction first" fixed the problem. Thanks again. signa

Re: [rt-users] Automatically opening stalled tickets / OpenTicketAndComment

2010-11-12 Thread Kevin Falcone
On Thu, Nov 11, 2010 at 06:03:20PM +, Keith Edmunds wrote: > We use the rt-crontool with Tom Lanyon's OpenTicketAndComment.pm module to > automatically open stalled tickets after a week, and this worked very well > with RT3.6. > > We've recently upgraded to 3.8.8, and we now get this error: >

[rt-users] Automatically opening stalled tickets / OpenTicketAndComment

2010-11-11 Thread Keith Edmunds
We use the rt-crontool with Tom Lanyon's OpenTicketAndComment.pm module to automatically open stalled tickets after a week, and this worked very well with RT3.6. We've recently upgraded to 3.8.8, and we now get this error: Can't call method "Message" on an undefined value at /usr/share/request-tr