Re: [rt-users] Changing Default Values in RT

2013-02-25 Thread Emmanuel Lacour 
On Fri, Feb 22, 2013 at 06:13:25PM +, Raymond Corbett wrote:
 
Quick Ticket Creation Owner defaults to  ‘Me’    We would like the
default to be  ‘Nobody’
 


no configuration way for this, you have to patch the file
share/html/Elements/QuickCreate (not that difficult, but document this
to ease RT upgrades).

then don't forget to erase the mason cache (path_to_rt/var/mason_data/*)
and restart the web server.


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[rt-users] Changing Default Values in RT

2013-02-22 Thread Raymond Corbett 
Is there a file that one can edit the changes/sets the default values in RT.

The field we specifically want to change are right now is:

Quick Ticket Creation Owner defaults to  'Me'We would like the default 
to be  'Nobody'

[ARC]http://www.arcproductions.com/

Ray Corbett  Technology Projects Manager

p: 416.682.5200 x5232  | f: 416.682.5209
Arc Productions Ltd. | 230 Richmond Street East | Toronto, ON M5A 1P4
www.arcproductions.comhttp://www.arcproductions.com



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