Hi,
I have a number of queues that are used by different departments. When I
assign a ticket over to a department I can't view the ticket anymore , which
is fine. But if I search the ticket after I assign it over to a department
I cant find out which queue owns it. I would like a way to check
Why don't you include the Queue name in the search results? In fact, I
would think that would be a default result in your Config file.
Kenn
On Wed, Oct 30, 2013 at 3:42 AM, globo michael.obr...@globoforce.comwrote:
Hi,
I have a number of queues that are used by different departments. When I
On Wed, Oct 30, 2013 at 03:42:52AM -0700, globo wrote:
I have a number of queues that are used by different departments. When I
assign a ticket over to a department I can't view the ticket anymore , which
is fine. But if I search the ticket after I assign it over to a department
I cant find