[rt-users] Check which queue owns a ticket

2013-10-30 Thread globo
Hi, I have a number of queues that are used by different departments. When I assign a ticket over to a department I can't view the ticket anymore , which is fine. But if I search the ticket after I assign it over to a department I cant find out which queue owns it. I would like a way to check

Re: [rt-users] Check which queue owns a ticket

2013-10-30 Thread Kenneth Crocker
Why don't you include the Queue name in the search results? In fact, I would think that would be a default result in your Config file. Kenn On Wed, Oct 30, 2013 at 3:42 AM, globo michael.obr...@globoforce.comwrote: Hi, I have a number of queues that are used by different departments. When I

Re: [rt-users] Check which queue owns a ticket

2013-10-30 Thread Kevin Falcone
On Wed, Oct 30, 2013 at 03:42:52AM -0700, globo wrote: I have a number of queues that are used by different departments. When I assign a ticket over to a department I can't view the ticket anymore , which is fine. But if I search the ticket after I assign it over to a department I cant find