I've not completed it yet.
Matt Wells | Chief Systems Architect
Red Hat Certified Architect II- #110-000-353
GPG Public Key ID: 0x1438A3EB
Mosaic451
702.808.0424 (mobile)
877.799.2411 (S/NOC)
matt.we...@mosaic451.com
On Fri, Dec 12, 2014 at 8:16 PM, Alex Peters
Hi,
You're after a branded queue. Sorry don't have the doco to hand, but hopefully
searching for that term will help.
Regards,
--
Chris Herrmann
Far Edge
+612 84251400
+614 03393309
http://www.faredge.com.au
On Thu, Oct 23, 2014 at 01:21:27PM +1100, Chris Herrmann wrote:
Yes you can do this on a per queue basis. My term for this is per queue
branding - I'm not sure if there's an official term for it. A disclaimer -
Most of the things in the Queue Admin page (such as the subject tag)
are referred to
On my continued migration from ZenDesk I've come across something that
honestly I've not done with RT. Templates, Queues and app configuration, I
feel good with.
Something unique to my current workplace is the need for multiple domains
email addresses.
I know I can catch this downstream in a
Hi Matt,
Yes you can do this on a per queue basis. My term for this is per queue
branding - I'm not sure if there's an official term for it. A disclaimer -
there are probably better / more efficient ways of doing this; I'm not an
expert but this is how we have it working.
So in a nutshell...
-
