[rt-users] Custom Field deletes after writing

2009-04-06 Thread matt wells
I have a custom field for a ticket summary. The CF is a Fill in one wiki text area and as my user submits text to the CF the ticket shows it writes the CF and then deletes it in the same second. Below is the error in the ticket.. # Thu Apr 02 18:52:24 2009 pparker - Example (text) 04/06/09.

Re: [rt-users] Custom Field deletes after writing

2009-04-06 Thread Ken Crocker
Matt, I'd be willing to bet ALOT of money, that your scrip uses a RT condition (On Create, On Resolve, etc) instead of a user-defined one AND, the stage is TransactionCreate. Kenn LBNL On 4/6/2009 10:06 AM, matt wells wrote: I have a custom field for a ticket summary. The CF is a Fill