Luis,
Then I am confused. If you have installed RT and are simply trying to
set values for some Custom Fields before the customer uses RT, then why
not simply use the Bulk Update feature? If you can identify the
tickets in any way, that would be the way I would do it. I had a
customer that
On Fri, 2009-12-18 at 08:36 -0800, Ken Crocker wrote:
If you have installed RT and are simply trying to set values for some
Custom Fields before the customer uses RT, then why not simply use the
Bulk Update feature? If you can identify the tickets in any way,
that would be the way I would do
On Wed, 2009-12-16 at 09:12 -0800, Ken Crocker wrote:
I had trouble awhile back with Custom Field values not being set at
all
during the execution of a scrip, while all other changes took place
correctly. The cause turned out to be that I had set the stage in the
scrips to
Hi there,
I am working on a customization script that should issue a number of
configuration changes in a vainilla RT 3.6.7 as shipped with Debian
Lenny.
The snippet below should create 4 custom fields that would apply to the
General queue, and add a couple of test values to them:
Luis,
I had trouble awhile back with Custom Field values not being set at all
during the execution of a scrip, while all other changes took place
correctly. The cause turned out to be that I had set the stage in the
scrips to TransactionCreate instead of TransactionBatch. Try that.
Remember,
