-users] Custom database query from within RT
On Fri, Mar 02, 2012 at 01:54:08PM +, Renney, Paul wrote:
On the create ticket form I need to act upon a change to a drop down
menu for a custom field
(for this example 'Customer'), look up this value in a database table
From: rt-users-boun...@lists.bestpractical.com
[rt-users-boun...@lists.bestpractical.com] on behalf of Kevin Falcone
[falc...@bestpractical.com]
Sent: 02 March 2012 17:37
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Custom database query from within RT
On Fri
Hello,
On the create ticket form I need to act upon a change to a drop down menu for a
custom field (for this example 'Customer'), look up this value in a database
table for a resulting default priority, and change the value in the priority
drop down.
Ordinarily this wouldn't be hard in a
On Fri, Mar 02, 2012 at 01:54:08PM +, Renney, Paul wrote:
On the create ticket form I need to act upon a change to a drop down menu
for a custom field
(for this example 'Customer'), look up this value in a database table for
a resulting default
priority, and change the value in
