Re: [rt-users] Customize Ticket History
I don't think we have any plans to implement anything like this. It just doesn't feel right. Regards, Ruslan. From phone. 16.08.2011 15:14 пользователь john s. firesk...@gmx.de написал: @Ruslan: is for future releases for RT sth planned that is possible to filter the history in a more customize way? best regards john s. -- View this message in context: http://old.nabble.com/Customize-Ticket--History-tp32167894p32270477.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Customize Ticket History
@Ruslan: is for future releases for RT sth planned that is possible to filter the history in a more customize way? best regards john s. -- View this message in context: http://old.nabble.com/Customize-Ticket--History-tp32167894p32270477.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Customize Ticket History
On Fri, Aug 12, 2011 at 1:25 PM, john s. firesk...@gmx.de wrote: Okay i have installed the History Extension from you Chris but i don't understand in which way the plugin work. As far as I recall it hides specific type of transactions from Display.html, but people still can see full history from History.html. i want to filter out some messages from the history for an specific user group If you want to hide some specific reply from particular group then this extension wouldn't help you. RT has Comment/Correspond concepts to split conversation into two parallel threads. Rights allow you to setup who can see only corresponds or everything. but for admins it should be still display all messages so in which way i'll have to do this? best regards john s. -- Best regards, Ruslan. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Customize Ticket History
Hello Chris Thnx i'll have a look best regards john s. -- View this message in context: http://old.nabble.com/Customize-Ticket--History-tp32167894p32247761.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Customize Ticket History
Okay i have installed the History Extension from you Chris but i don't understand in which way the plugin work. i want to filter out some messages from the history for an specific user group but for admins it should be still display all messages so in which way i'll have to do this? best regards john s. -- View this message in context: http://old.nabble.com/Customize-Ticket--History-tp32167894p32248348.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
[rt-users] Customize Ticket History
Hello everybody Is there any way to customize the ticket History ? for ex. i would like to hide the system messages for the ticket for users else the whole overview about the tickets will be lost best regards john -- View this message in context: http://old.nabble.com/Customize-Ticket--History-tp32167894p32167894.html Sent from the Request Tracker - User mailing list archive at Nabble.com. 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Customize Ticket History
hi John, i do something like what you need in the ticket.css: just add visibility:hidden in the unnecessary div's css. Do mind that RT uses the same CSS for a couple of places (like the ticket's main tab uses the same as ticket history tab) so if you flush it, it'll be gone from both places. If thats a problem you would probably need to branch your /Ticket/display.html and /ticket/history.html to point to different Ticket/elements/showhistory and add div tags so you can differentiate. Hope this helps, this is how i do it, maybe not the best, bot it works for us (= Regards, Daniel O.T. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of john s. Sent: Monday, August 01, 2011 10:35 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] Customize Ticket History [faked-from] Hello everybody Is there any way to customize the ticket History ? for ex. i would like to hide the system messages for the ticket for users else the whole overview about the tickets will be lost best regards john -- View this message in context: http://old.nabble.com/Customize-Ticket--History-tp32167894p32167894.html Sent from the Request Tracker - User mailing list archive at Nabble.com. 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Customize Ticket History
Am 01.08.2011 10:35, schrieb john s.: Hello everybody Is there any way to customize the ticket History ? for ex. i would like to hide the system messages for the ticket for users else the whole overview about the tickets will be lost best regards john Try my extension: https://github.com/cloos/RT-Extension-HistoryFilter -Chris 2011 Training: http://bestpractical.com/services/training.html
