Anybody have any suggestions for this? Thanks.
On Mon, 23 Jun 2014, Milt Epstein wrote:
Greetings.
I'm trying to customize the 10 newest uowned tickets search (the one
that appears on the main page by default, I believe). I get to the
page to edit the predefined Search - Unowned Tickets
I don't believe that you can achieve this with Ticket SQL, but there is
another potential solution:
You mention that the users are in groups for the queues relevant to them.
If you configure RT so that the users can't see tickets in queues whose
groups the users don't belong to, you would get
Thanks for that suggestion. In fact, what you say makes sense, and
does work for the most part. But, we have a certain number of admin
users (such as myself), who can see tickets in multiple queues. I was
trying to set up something that would work for those users (we have
certain queues that
Another option for those admin users is to just not use that default
unowned tickets search, but instead replace that component of each admin
user's page with an appropriate saved search.
Depending on how frequently your admin users need to access all queues, and
if it makes sense in your
Greetings.
I'm trying to customize the 10 newest uowned tickets search (the one
that appears on the main page by default, I believe). I get to the
page to edit the predefined Search - Unowned Tickets search, and it
shows the logic for the search:
Owner = 'Nobody'
AND (
Status = 'new'
OR
