Re: [rt-users] Default requestor for linked / child tickets
Le 28/07/2016 à 09:47, Emmanuel Lacour a écrit :
>
>
> I see, I used a self made callback:
>
>
> $m->callback( CallbackName => "MassageClone", Clone => \$clone,
> CloneTicketObj => $CloneTicketObj, ARGSRef => \%ARGS );
>
>
> Which pass the original ticketobj, so with the new standard
> MassageCloneArgs, the code should looks like:
>
>
> <%init>
>my $CloneTicketObj = LoadTicket( $$DECODED_ARGS{'CloneTicket'} );
>$$ARGSRef{Requestors} = $CloneTicketObj->OwnerObj->EmailAddress;
>
> <%args>
>$ARGSRef => undef
>
>
>
for the record:
https://issues.bestpractical.com/Ticket/Display.html?id=32212
--
Easter-eggs Spécialiste GNU/Linux
44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité
Phone: +33 (0) 1 43 35 00 37- Fax: +33 (0) 1 43 35 00 76
mailto:elac...@easter-eggs.com - http://www.easter-eggs.com
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016
Re: [rt-users] Default requestor for linked / child tickets
Le 28/07/2016 à 09:23, Reinhold Pescoller a écrit :
>
>>>
>> it should works (it works here). What version of RT are you using. Can
>> you send me the full error log?
>>
>>
>> I see that your callback is named "MassageCloneArgs". Is this a typo in
>> this email, there is no "Args" at the end.
>>
>>
>>
>>
> I use version 4.4.0.
>
> In my Create.html i found this name:
>
> $m->callback( CallbackName => 'MassageCloneArgs', ARGSRef => $clone,
> Queue => $Queue );
>
>
>
I see, I used a self made callback:
$m->callback( CallbackName => "MassageClone", Clone => \$clone,
CloneTicketObj => $CloneTicketObj, ARGSRef => \%ARGS );
Which pass the original ticketobj, so with the new standard
MassageCloneArgs, the code should looks like:
<%init>
my $CloneTicketObj = LoadTicket( $$DECODED_ARGS{'CloneTicket'} );
$$ARGSRef{Requestors} = $CloneTicketObj->OwnerObj->EmailAddress;
<%args>
$ARGSRef => undef
--
Easter-eggs Spécialiste GNU/Linux
44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité
Phone: +33 (0) 1 43 35 00 37- Fax: +33 (0) 1 43 35 00 76
mailto:elac...@easter-eggs.com - http://www.easter-eggs.com
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016
Re: [rt-users] Default requestor for linked / child tickets
Le 26/07/2016 à 12:32, Reinhold Pescoller a écrit :
> Hi All,
>
> I have this question. Default rt sets for a new linked ticket (depend on
> or child ticket ) as requestor the requestor of the parent ticket. I
> would like to set the owner email address as requestor for the new child
> ticket.
>
> Where can I change this behavior?
>
use the following callback (example, untested):
rt/local/html/Callbacks/YourOrg/Ticket/Create.html/MassageClone
<%init>
$$Clone->{Requestors} = $CloneTicketObj->OwnerObj->EmailAddress;
<%args>
$ARGSRef => undef
$Clone => undef
$CloneTicketObj => undef
you have to customize it to your needs and add error checking (what if
there is no owner or if owner has no email address, ...)
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016
[rt-users] Default requestor for linked / child tickets
Hi All, I have this question. Default rt sets for a new linked ticket (depend on or child ticket ) as requestor the requestor of the parent ticket. I would like to set the owner email address as requestor for the new child ticket. Where can I change this behavior? best regars - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016
