Re: [rt-users] Drop-down menu for Owner field disappeared
On Tue, Mar 04, 2014 at 06:24:09PM -0500, Alex Vandiver wrote: > On Tue, 2014-03-04 at 17:05 -0600, Tim Wilson wrote: > > RT suddenly stopped showing a drop-down menu for the Owner field > > today. It's just a regular text box now. You can still type in it, and > > the autocomplete works, but the drop-down is gone. We're running > > 4.2.0. There's no difference in behavior in different browsers. Any > > suggestions? > > For performance reasons, RT 4.2 switches to an autocomplete box once the > number of possible owners grows beyond 50. If it did so suddenly, it's > a fair bet that someone handed out OwnTicket too broadly, and the > autocompleter is saving you from a drop-down that would otherwise > contain, say, all users in your system. It's also worth knowing that RT logs at the notice level when this happens, so your logs should have pointed you in the right direction. -kevin pgpz_JBEGHRQ6.pgp Description: PGP signature -- RT Training London, March 19-20 and Dallas May 20-21 http://bestpractical.com/training
Re: [rt-users] Drop-down menu for Owner field disappeared
On Tue, 2014-03-04 at 17:05 -0600, Tim Wilson wrote: > RT suddenly stopped showing a drop-down menu for the Owner field > today. It's just a regular text box now. You can still type in it, and > the autocomplete works, but the drop-down is gone. We're running > 4.2.0. There's no difference in behavior in different browsers. Any > suggestions? For performance reasons, RT 4.2 switches to an autocomplete box once the number of possible owners grows beyond 50. If it did so suddenly, it's a fair bet that someone handed out OwnTicket too broadly, and the autocompleter is saving you from a drop-down that would otherwise contain, say, all users in your system. - Alex -- RT Training London, March 19-20 and Dallas May 20-21 http://bestpractical.com/training
[rt-users] Drop-down menu for Owner field disappeared
RT suddenly stopped showing a drop-down menu for the Owner field today. It's just a regular text box now. You can still type in it, and the autocomplete works, but the drop-down is gone. We're running 4.2.0. There's no difference in behavior in different browsers. Any suggestions? -- Tim Wilson Twin Cities, Minnesota, USA online: timwilson.info ph: 763.515.4960 -- RT Training London, March 19-20 and Dallas May 20-21 http://bestpractical.com/training
