You have to create a scrip that says to email watcher.
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: 807.766.7331
Email: mike.john...@normed.ca
Technology assistance: email nosmhelpd...@normed.ca
Technology
Hi,
I have a web form that is sending an e-mail directly to an RT Queue address.
Tickets are being created based on those e-mails, but no messages are being
sent out to the queue watchers when the new ticket is created. There is
nothing in the ticket history that says any attempt to send out
Tim,
Yep. Do you have notification scrips set up for your watchers (AdminCc,
Cc) in that Queue and are those scrips enabled?
Kenn
LBNL
On 8/27/2009 9:59 AM, Tim Gustafson wrote:
Hi,
I have a web form that is sending an e-mail directly to an RT Queue address.
Tickets are being created
Yep. Do you have notification scrips set up for your
watchers (AdminCc, Cc) in that Queue and are those
scrips enabled?
I do now. :)
The problem was, generally, that I inherited this system from someone who
abruptly disappeared and didn't leave any documentation. He had each queue set
up
