On Jun 12, 2009, at 7:03 PM, Dominic Lepiane wrote:
Thanks for your reply, I think that's what we are looking for.
When I took another look in the mailing list archives, I saw mention
of
this being added as a user setting / preference in an email from 2005.
We couldn't find any such
Hi Ken,
Thanks for your reply, I think that's what we are looking for.
When I took another look in the mailing list archives, I saw mention of
this being added as a user setting / preference in an email from 2005.
We couldn't find any such setting in 3.8.3, is this feature available
somewhere?
Hi rt-users,
I'm not sure where to look for this and I couldn't find where in the
config or preferences this can be done, but is is possible to have
replies sent to the replying person? So if I reply to a ticket, I would
get a copy of my own reply as well as the other people?
Thanks,
- Dominic
Dominic,
RT doesn't normally notify the initiator of a transaction, as it
would be redundant (plus there is a record of the reply in the ticket
history). However, if that is what you want, you need to turn on the
Notify Actor setting in your RT_SiteConfig.pm file located at
$RTHOME/etc.
