Re: [rt-users] Email copies of replies to senders
On Jun 12, 2009, at 7:03 PM, Dominic Lepiane wrote: Thanks for your reply, I think that's what we are looking for. When I took another look in the mailing list archives, I saw mention of this being added as a user setting / preference in an email from 2005. We couldn't find any such setting in 3.8.3, is this feature available somewhere? The author of the quoted mail doesn't work for BPS, I believe it was added as a local user preference by that author. 3.8 allows users to completely disable mail from RT as a user preference, or to receive daily digests of mail -kevin http://lists.bestpractical.com/pipermail/rt-users/2005-November/035022.html /// With the notify actor setting of 0, RT won't send mail to the 'actor' - // the thinking is that you've made the update so you don't need to be notified // of the update. You can, of course change the setting to 1 in which case you // will get the mail. Does that answer your question? // // This has caused confusion for some of our users who aren't aware of this // feature and expect to see mail. We are about to introduce a user preference // that controls this so that the individual can choose what behavior they // want. // // Steve // / Thanks, - Dominic Ken Crocker wrote: Dominic, RT doesn't normally notify the initiator of a transaction, as it would be redundant (plus there is a record of the reply in the ticket history). However, if that is what you want, you need to turn on the Notify Actor setting in your RT_SiteConfig.pm file located at $RTHOME/etc. Hope this helps. Kenn LBNL On 6/11/2009 12:44 PM, Dominic Lepiane wrote: Hi rt-users, I'm not sure where to look for this and I couldn't find where in the config or preferences this can be done, but is is possible to have replies sent to the replying person? So if I reply to a ticket, I would get a copy of my own reply as well as the other people? Thanks, - Dominic ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Email copies of replies to senders
Hi Ken, Thanks for your reply, I think that's what we are looking for. When I took another look in the mailing list archives, I saw mention of this being added as a user setting / preference in an email from 2005. We couldn't find any such setting in 3.8.3, is this feature available somewhere? http://lists.bestpractical.com/pipermail/rt-users/2005-November/035022.html /// With the notify actor setting of 0, RT won't send mail to the 'actor' - // the thinking is that you've made the update so you don't need to be notified // of the update. You can, of course change the setting to 1 in which case you // will get the mail. Does that answer your question? // // This has caused confusion for some of our users who aren't aware of this // feature and expect to see mail. We are about to introduce a user preference // that controls this so that the individual can choose what behavior they // want. // // Steve // / Thanks, - Dominic Ken Crocker wrote: Dominic, RT doesn't normally notify the initiator of a transaction, as it would be redundant (plus there is a record of the reply in the ticket history). However, if that is what you want, you need to turn on the Notify Actor setting in your RT_SiteConfig.pm file located at $RTHOME/etc. Hope this helps. Kenn LBNL On 6/11/2009 12:44 PM, Dominic Lepiane wrote: Hi rt-users, I'm not sure where to look for this and I couldn't find where in the config or preferences this can be done, but is is possible to have replies sent to the replying person? So if I reply to a ticket, I would get a copy of my own reply as well as the other people? Thanks, - Dominic ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Email copies of replies to senders
Hi rt-users, I'm not sure where to look for this and I couldn't find where in the config or preferences this can be done, but is is possible to have replies sent to the replying person? So if I reply to a ticket, I would get a copy of my own reply as well as the other people? Thanks, - Dominic ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Email copies of replies to senders
Dominic, RT doesn't normally notify the initiator of a transaction, as it would be redundant (plus there is a record of the reply in the ticket history). However, if that is what you want, you need to turn on the Notify Actor setting in your RT_SiteConfig.pm file located at $RTHOME/etc. Hope this helps. Kenn LBNL On 6/11/2009 12:44 PM, Dominic Lepiane wrote: Hi rt-users, I'm not sure where to look for this and I couldn't find where in the config or preferences this can be done, but is is possible to have replies sent to the replying person? So if I reply to a ticket, I would get a copy of my own reply as well as the other people? Thanks, - Dominic ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
