Working on RT 3.8.0 with a fresh install. Everything seems to be
working like a creating a ticket, change status etc. However, when I
change the update type to Reply to Requestors, no email is sent, even
though the autoreply and forward emails work. Seems like a config
issue but I can't
Janice Myint wrote:
Working on RT 3.8.0 with a fresh install. Everything seems to be
working like a creating a ticket, change status etc. However, when I
change the update type to Reply to Requestors, no email is sent, even
though the autoreply and forward emails work. Seems like a
the scrip for On Resolve is set to the original template, but emails
are still not going out unless I'm logged in as root... any clues?
On Sep 10, 2008, at 2:50 PM, Chaim Rieger wrote:
Janice Myint wrote:
Working on RT 3.8.0 with a fresh install. Everything seems to be
working like a
Then it sould be premissions
--Original Message--
From: Janice Myint
To: Chaim Rieger
To: rt-users@lists.bestpractical.com
Sent: Sep 10, 2008 15:52
Subject: Re: [rt-users] Email works for AutoReply, and Forwarding but not
Resolve or Reply
the scrip for On Resolve is set to the original
thanks again for the advice.. however, I've set the permissions but
globally and for the user to have all rights.. email still doesn't get
create however.. anything else to check?
On Sep 10, 2008, at 3:52 PM, [EMAIL PROTECTED] wrote:
Then it sould be premissions
--Original
Anything in your rt log ?
--Original Message--
From: Janice Myint
To: [EMAIL PROTECTED]
Cc: rt-users@lists.bestpractical.com
Sent: Sep 10, 2008 16:02
Subject: Re: [rt-users] Email works for AutoReply, and Forwarding but not
Resolve or Reply
thanks again for the advice.. however, I've
Hi Janice,
If the person creating the transaction is the requestor, then by default RT
will not Reply (even if the selected action is Reply to Requestor); that
seems to be one of the main differences between Autoreply and Reply. If
your case is not one where the requestor is the transaction
Hi Gene,
Thank you SO much!!! That totally worked. I owe you one. :)
Take Care,
Janice
On Sep 10, 2008, at 4:17 PM, Gene LeDuc wrote:
Hi Janice,
If the person creating the transaction is the requestor, then by
default RT will not Reply (even if the selected action is Reply to
