I have one ticket that, when I go to view it, it displays about a half of the
details and then give the following error:
Can't call method Name on an undefined value at
/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm line 700.
Any one have any idea what could cause this?
On Thu, Oct 08, 2009 at 11:59:38AM -0400, Lander, Scott wrote:
I have one ticket that, when I go to view it, it displays about a half of the
details and then give the following error:
Can't call method Name on an undefined value at
/opt/rt3/bin/../lib/RT/Transaction_Overlay.pm line 700.
Hi Scott,
I have seen that happen when there is a missing user, or the Principals
table is out of whack. It is hard to tell with the information that is
given though.
Did you happen to do a partial database migration?
Are you running a cron job that is removing users?
Are you acting directly in
Scott,
Every ticket will try to show it's history. In your case, it died trying
to find a UserID on the USERS table that was identified in the
transaction record. I recommend the following:
1) Get into the DataBase and find that Transaction (usually, I look at
the history in that ticket and
