Re: [rt-users] Extract ticket contents into file(s)
On 03/27/2013 01:29 PM, Ruslan Zakirov wrote:
On Tue, Mar 26, 2013 at 10:52 PM, Mark Komarinski
wrote:
On 03/26/2013 02:33 PM, k...@rice.edu wrote:
I think the REST interface can do what you want:
http://requesttracker.wikia.com/wiki/REST
ticket/#/history?format=l looks like it might do what I need. Thanks!
Dirty version using API:
my $ticket = RT::Ticket->new( $RT::SystemUser );
$ticket->Load(1234567890);
my $txns = $ticket->Transactions;
while (my $txn = $txns->Next ) {
print $txn->Content, "\n\n";
}
I did a variation on the REST example:
my $response = $ua->post($uri."ticket/$ticketNumber/history?format=l",
['user' => $access_user, 'pass' => $access_password],
'Content_Type' => 'form-data');
if ($response->is_success) {
print $response->decoded_content;
}
Threw in a sleep between each ticket to keep from overloading the RT
server, and I got everything I needed.
I'll try perl next time around and see if it's any faster.
-Mark
--
Mark Komarinski mark_komarin...@hms.harvard.edu
Manager http://ritg.med.harvard.edu
Research IT Group
Harvard Medical School
Re: [rt-users] Extract ticket contents into file(s)
On Tue, Mar 26, 2013 at 10:52 PM, Mark Komarinski
wrote:
> On 03/26/2013 02:33 PM, k...@rice.edu wrote:
>>
>>
>> I think the REST interface can do what you want:
>>
>> http://requesttracker.wikia.com/wiki/REST
>
>
> ticket/#/history?format=l looks like it might do what I need. Thanks!
>
Dirty version using API:
my $ticket = RT::Ticket->new( $RT::SystemUser );
$ticket->Load(1234567890);
my $txns = $ticket->Transactions;
while (my $txn = $txns->Next ) {
print $txn->Content, "\n\n";
}
> -Mark
>
> --
> Mark Komarinski mark_komarin...@hms.harvard.edu
> Manager http://ritg.med.harvard.edu
> Research IT Group
> Harvard Medical School
--
Best regards, Ruslan.
Re: [rt-users] Extract ticket contents into file(s)
On 03/26/2013 02:33 PM, k...@rice.edu wrote: I think the REST interface can do what you want: http://requesttracker.wikia.com/wiki/REST ticket/#/history?format=l looks like it might do what I need. Thanks! -Mark -- Mark Komarinski mark_komarin...@hms.harvard.edu Manager http://ritg.med.harvard.edu Research IT Group Harvard Medical School
Re: [rt-users] Extract ticket contents into file(s)
On Tue, Mar 26, 2013 at 02:09:51PM -0400, Mark Komarinski wrote: > I'm writing here while I do my own investigation due to time constraints. > > I got a request from a set of RT users to get the ticket contents in > a file that can be parsed to categorize the ticket purpose. Setting > aside the fact that custom fields would have prevented this, if > there's a snippet of code out there that can extract that > information from a given ticket, I think I can build the rest. > > Anyone else run into this situation? > > -Mark > > -- > Mark Komarinski mark_komarin...@hms.harvard.edu > Manager http://ritg.med.harvard.edu > Research IT Group > Harvard Medical School > Hi Mark, I think the REST interface can do what you want: http://requesttracker.wikia.com/wiki/REST Regards, Ken
[rt-users] Extract ticket contents into file(s)
I'm writing here while I do my own investigation due to time constraints. I got a request from a set of RT users to get the ticket contents in a file that can be parsed to categorize the ticket purpose. Setting aside the fact that custom fields would have prevented this, if there's a snippet of code out there that can extract that information from a given ticket, I think I can build the rest. Anyone else run into this situation? -Mark -- Mark Komarinski mark_komarin...@hms.harvard.edu Manager http://ritg.med.harvard.edu Research IT Group Harvard Medical School
