Re: [rt-users] Fwd: Using getting stuck when choosing new Custom Lifecycle

2017-02-14 Thread Ben Pintilie
Matt / Kyle, Thanks for your fast replies. This has fixed the issue and all is working well. I have just checked my notes going back about 10 years and this is the first time I must have ever used a hyphen in a status! I knew it was something I did, I would never have found it. Thanks for

Re: [rt-users] Fwd: Using getting stuck when choosing new Custom Lifecycle

2017-02-14 Thread Matt Zagrabelny
On Tue, Feb 14, 2017 at 8:14 AM, Dippery, Kyle wrote: > In my own custom lifecycle, I have one hyphenated status ("in-use"). I don't > remember why (perhaps this is the reason), but I have it in quotation marks > as a key in our transitions array: > > transitions => { >

Re: [rt-users] Fwd: Using getting stuck when choosing new Custom Lifecycle

2017-02-14 Thread Dippery, Kyle
puting Services 219 RMB 859-257-1346 From: rt-users <rt-users-boun...@lists.bestpractical.com> on behalf of Ben Pintilie <ben.pinti...@blackpoolsixth.ac.uk> Sent: Tuesday, February 14, 2017 8:29 AM To: rt-users@lists.bestpractical.com Subject: [

[rt-users] Fwd: Using getting stuck when choosing new Custom Lifecycle

2017-02-14 Thread Ben Pintilie
Hi All, Im having a strange issue, I know I have missed a step, but cant see where. I have added in three new statuses, (aw-int aw-ext aw-qa) each new status meaning "awaiting-xxx" I have carried out the update to RT_SiteConfig.pm as usual. I have restarted RT and I can see the new statuses.