On 25/10/16 12:18 PM, Reza wrote:
Greetings Jeff:
Thank you for your reply.
The use case for random IDs is quite simple. Ascending / serial
number of IDs compromises confidentiality. End users would be able to
guess how busy I could be with the amount of tickets answered. Its
something I
I'm just taking a shot in the dark, not knowing the code base well, but
what about this. You keep the actual number, but add things before and
after it. For instance:
1207b6988c77
where the ID is 988. Your filter is a letter followed by a number, then
your ID, then a letter. You can add random numb
Reza writes:
>The use case for random IDs is quite simple. Ascending / serial number
>of IDs compromises confidentiality. End users would be able to guess
>how busy I could be with the amount of tickets answered. Its something
>I don't want to disclose. Almost ALL ticketing systems I have
Greetings Jeff:
Thank you for your reply.
The use case for random IDs is quite simple. Ascending / serial number
of IDs compromises confidentiality. End users would be able to guess
how busy I could be with the amount of tickets answered. Its something
I don't want to disclose. Almost A
Reza writes:
>The last 24-48 hrs has been an amazing learning experience. I feel
>as-if I can do Kung Fu now :)
>
> From my recent agenda of:
>
> 1. Create Random Ticket numbers.
> 2. Suppress "RT System Itself - Outgoing email recorded"
> 3. Customization of Auto ticket reply.
> 4. Assigning tic
Many thanks to my first 3 teachers, Kenneth Crocker, Alex Hall and Chris
McClement, for guiding me to the right direction.
Ken, many thanks for your generosity for passing me a copy of your book
"Request Tracker for Beginners - A Topical Guide" ( also available on
Amazon if those of you newbie
Chris, Alex, Gentlemen:
Thank you for your generosity. Let me learn a little bit more and it
will give me the confidence to ask stupid questions. :) Anyone in here
would like to engage in a conference call type group study / chat,
please let me know. I have a VoIP server to which all of us
Customizing email notifications as in #3 is done through the templates. As
root, or a super user, go to Admin > Templates > Select. There you'll find
a table with all the templates the system uses. Admin > Scripts is where
you can see which templates go to which events. The wiki (
rt-wiki.bestpract
Hi Reza
Welcome to RT. We're a fairly new user of the product so have recent
experience of your learning curve!
We have a bit of a workaround in place for "2. Suppress "RT System
Itself...)" lines in the History. We simply hide the entries with custom
css. In Admin > Tools > Theme > Custom CSS (A
Greetings Folks:
I successfully installed RT on a virtual machine and it has been a
non-stop learning marathon for 12+ hrs non stop. If you are as new as
me in RT, please reply to my message, and perhaps we can have a
conference call (at my expense) to do some sort of study group session,
s
10 matches
Mail list logo
