[rt-users] Help with setting RT Due Date

2014-07-17 Thread Joe Kirby
> > > > Message: 9 > Date: Thu, 17 Jul 2014 00:57:44 +1000 > From: Alex Peters > To: "rt-users@lists.bestpractical.com" > > Subject: Re: [rt-users] Help with setting RT Due Date > Message-ID: > > Content-Type: text/plain; charset="

Re: [rt-users] Help with setting RT Due Date

2014-07-16 Thread Alex Peters
t. It could be useful to see both those errors and the code triggering those errors. On 17 July 2014 00:45, Alex Peters wrote: > -- Forwarded message -- > From: Joe Kirby > Date: 16 July 2014 21:24 > Subject: Re: [rt-users] Help with setting RT Due Date > To: A

Re: [rt-users] Help with setting RT Due Date

2014-07-15 Thread Alex Peters
Entry of due date is possible at ticket creation by clicking the Details "tab" at the top right of the form. On 16/07/2014 6:50 am, "Joe Kirby" wrote: > I have a need to prompt the user for the desired need by date at ticket > creation. I did not see how to use the RT due date so I created a fiel

[rt-users] Help with setting RT Due Date

2014-07-15 Thread Joe Kirby
I have a need to prompt the user for the desired need by date at ticket creation. I did not see how to use the RT due date so I created a field called Need-By-Date and set it up as Mandatory and Select Date. I need to set the RT Due Date to this value and I keep getting errors of various kinds.